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Alyssa L.

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3 Reviews by Alyssa

  • Abercrombie & Fitch

8/25/18

I love abercrombie. Ordering is easy, and the return is also so easy. I never had any problem with them. I have to admit there were several items that I bought on sale, then when I got it, it did not fit well. But, the return is so easy, that I have to give them 5 stars.

Customer service is also very helpful. The only thing is I learned to go to the store first and see what I like before ordering it online to avoid disappointment. Abercrombie employees, both online and in-store, are always very helpful. Shipping is also very reliable.

  • Amazon

8/25/18

Amazon customer service representatives lies. I had 2 orders from them and they lied about shipping. The first order was a birthday gift, the customer service said they have notified UPS to deliver it by the birthday date. It did not happen, and the package was delivered 3 days after the birthday.

My most recent purchase was a mobile phone worth $1000. I scheduled the delivery one week after because no one will be home to receive it. I was surprised that they changed it to 2 day shipping. So, I called UPS and UPS told me to talk to Amazon to change the date. I chat with Amazon 3x and all 3 representatives assured me that it will arrive on my expected date and not the date that I was seeing on the tracking. Representatives said that UPS will not leave it outside if no one is at home and that they already notified UPS. When I saw the tracking saying out for delivery, I immediately contacted Amazon for a 4th time. Representative told me again not to worry, that UPS just put it in the truck but it won't be delivered and that UPS will not leave it outside. Guess what?! UPS left it outside the house. Amazon will say ANYTHING to assure a customer, but I doubt they even talked to UPS on the phone to make sure it really will be delivered on the date I wanted.

So, I chat with Amazon 2 more times after that and told them to send UPS back to pick the package for return to Amazon and issue me a full refund. Amazon rep is stupid to ask if I can send someone to check if the package is still there. If I had someone to check it, then I would ask that person to take it until i can get it. Amazon rep are so stupid. Anyway, I told them it is exactly wherever the UPS put it because no one is at home. They gave a tracking number. As of right now. No one has picked it up. Good thing I can always ask my credit card company to dispute it.

  • Tarte

4/9/18

I recently ordered from the website tartecosmetics.com. I wish I read the reviews before I ordered. There is 0 customer service. Do not order from this website! I tried contacting them to cancel, and realize too late that there is no way to contact them. The 1800 number DOES NOT WORK! I sent an e-mail, and but did not receive any reply. I just hope that I get my order in good condition, at the very least. I tried tracking the shipping number they gave, but FedEX says it is not in their system. Also, after I ordered, there was a note that says my order is ineligible for return (really! You should tell me that it is final sale before you process my order!). I thought tarte is a legit, good company with good customer service. I am very much wrong. If you want their products, just order it from Sephora or other reputable companies with excellent customer service. DON'T ORDER FROM TARTECOSMETICS.COM

Alyssa Has Earned 7 Votes

Alyssa L.'s review of Tarte earned 2 Very Helpful votes

Alyssa L.'s review of Abercrombie & Fitch earned a Very Helpful vote

Alyssa L.'s review of Amazon earned 4 Very Helpful votes

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