AbeBooks has a rating of 1.5 stars from 712 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AbeBooks most frequently mention customer service, tracking number, and credit card problems. AbeBooks ranks 25th among Used Books sites.
My wife was scammed out of $1200 by someone using this site. They made it look like four $300.19 purchases. We have never even heard of this site much less bought anything from it. But apparently its an easy way to steal money. There should be some way to identify the seller.
AbeBooks is an amateur website with no oversight and incompetent staff. I was shipped a $200 book via the cheapest possible method, resulting in the book being thrown on the ground in front of my house and lost/stolen. AbeBooks made no effort to use signature-on-delivery. When I contacted them, the representative was indignant and uncooperative.
My wife was scammed out of $1200 by someone using this site. They made it look like four $300.19 purchases. We have never even heard of this site much less bought anything from it. But apparently its an easy way to steal money. There should be some way to identify the seller.
Tip for consumers:
A purchase confirmation before funds a transferred would help deter scammers.
Products used:
None
Thought I was getting screwed, just like a lot of other people, based on the review section. But I can honestly say this. If you are dealing with Bookplate as your seller that won't happen. Bookplate were honest and upfront. Did what they said they were going to do. Friendly customer service. And delivered the product as described on the website. Bookplate 112 S. Cross St. In Chestertown, MD. I would definitely order from them again. Here's the story. I bought a book for my wife, a Christmas present, so I paid extra for expedited shipping. I received an email from E (not using their full name) a couple days later letting me know my order shipped, but had made a mistake and only sent it out regular mail, This was when I looked at the reviews on Abebooks, and read a bunch of them where basically the same thing happened. I responded to E with my concerns about the mix up in shipping, and they insured me it was just an honest mistake, and that they would refund me back the difference in shipping. I agreed, but after reading all the bad reviews, I figured I wouldn't see the refund, and would be lucky if I ever saw the book I ordered, But E at Bookplate actually refunded me the whole shipping amount, and I still got the book before Christmas. Not all sellers on this site are out to screw their customers.
I have bought dozens of books thru Abebooks. Their standard is first rate. The books are in the condition as advertised. If the order is not as advertised or is lost it the mail (very, very infrequently) they are quick to refund your money.
Tip for consumers:
A great method to add quality used books to your home library
Products used:
books
I have never had an issue with ABE Books! My latest order was made on the 28th of January and I received it on the 6th of February. It has always been this way with this company. I guess I've been lucky!
Tip for consumers:
The website is easy to navigate and check out was very easy and fast.
Products used:
I bought a book from this company...a textbook.
I cautiously tried AbeBooks for the first time this past fall. WOW! I was so impressed. Of the 5 books I ordered (at great prices) all but one looked brand new. I have since ordered books from time to time and continued to be impressed with the quality and affordability. Abe Books has allowed me to purchase books that normally would just remain on my wish list. I am so thankful for their selection and prices.
For what it's worth the subjects of my orders have included science, history, art, culinary, literary and just plain fun.
Products used:
Assorted selection of Books
So, Abebooks uses a bunch of different vendors and stores to find you what you are looking for, which is wonderful. Most of the complaints I see are about people buying from shady vendors. I bought two books, but researched who I was buying from before doing so. I recommend doing the same. It's a small amount of footwork done to ensure you're buying from a quality vendor. Both of my books arrived ahead of schedule, with no issues. Just save yourself some hassle and do a little research about who you're buying from. With that being said, if you're willing to take the extra step, Abebooks is pretty awesome
When I recieved my order it was wrong. I emailed them. They responded the same day. They made it right. Refunded my money. I was very impressed in how quickly they handled my issue and how nice they were about it.
I have used ABE for about ten years. There are a considerable number of corporate sellers on the site, but that's true, unfortunately, of all sites these days. I try to stick with small business sellers. Keeping communication open is a good idea, which is true with any book seller.
I enjoy shopping on ABEBooks. I recommend it.
I ordered 2 used books and they are in better condition than the actual description of them. I must admit, it took a little longer to get them than I expected but they actually did come before the projected date. While waiting for them I read the reviews and feared I wouldn't get the books, but I did. I would not hesitate to order from them again.
Products used:
Books
I just want to thank you guys for this bible, the price and its practically new. I couldn't afford a new one and the Holyspirit led me to you. THANK YOU FOR SERVING THE COMMUNITY I AM IN KINGMAN AZ
What a great experience. I received my book ten days sooner than expected in excellent condition! I will definitely recommend and be back for more
I bought a book from ABE and received it excellent condition and packaging great. It arrived in estimated time of arrival. I had absolutely no negative issues with this company and its excellent service. Thank you ABE Books.
Ann Aboud
Qld, Australia.
Tip for consumers:
I found no negative issues with ABE books. Very pleased.
Products used:
Book
I've been trying to find a specific cookbook for years. Not only did AbeBooks have it, I got a great price too! Very cheap and exactly as advertised. Can't argue with that! I'll be a returning customer for certain.
Products used:
I purchased a book and received it quickly via USPS shipping.
I have never had a problem with any vendor on Abebooks. You must choose your best option based on condition, location, Shipping costs, etc. People whoa are dissatisfied don't do their due diligence.
Products used:
Used books
We are very impressed with the as new condition of the children's golden book we bought as well as the excellent price and it arrived within a reasonable time given that it was shipped to New Zealand. Highly recommend this site.
Tip for consumers:
All relevant information was provided.
Products used:
Book
I purchased, "Saga of the Coeur D'Alene Indians". Several other sites like Amazon and EBAY had copies but in fair or less than good quality and they wanted anywhere from $20-$80 more for the same hard copy that AbeBooks was selling. AbeBooks was cheaper and had better quality copies. I ordered the copy on a Saturday and received the book on Thursday from Boulder, Colorado to Spokane, Wa, 5 days. The book was wrapped in packaging very well to protect the book I purchased. When opening the packaging I was amazed in what great condition the book was in, it looked brand new. I want to say thank you to AbeBooks and the person who did such a magnificent job of wrapping this book to protect it from getting damaged. I would definitely buy another book from them as well as refer everyone to them
Products used:
Book
I can't speak on behalf of Abe regarding purchasing books, as I've never ordered anything from them, however I did recently place an order with them to sell my old textbooks, and having never done so before, I was hesitant especially after reading so many bad reviews. I don't normally take time to write reviews, but in this case I felt the need to because out of three companies (Abe, eCampus, sellbackyourbook.com) I placed sell back orders with, all of which I shipped out and placed on the same day, Abe was by far the best in terms of keeping me updated throughout the entire process, the promptness of shipping and processing, and issuing payment in a timely manner. I placed my order and shipped out my books on March 28,2018 and I received my payment April 9,2018, which is great as far as I'm concerned! The check is issued through textbookrush.com. If in the future I have textbooks to sell, I would definitely go through Abe again based on my experience with this transaction.
For some reason this site gets a lot of bad reviews, most of which I read after I placed my 5 orders. I was nervous but all 5 books arrived just as they said they would, all for a very reasonable price. The books from US vendors came right away, but the ones from London took longer, just because of the distance. I would use them again in a New York minute!
I purchased a book on algae taxonomy that has been out of print for 50 years. The book I received came from the Library of Congress surplus inventory. It was in pristine condition, and inside the book cover, I found a note from the author. I couldn't be more satisfied. The bookseller was Boards & Wraps.
I have been using abebooks for the last 3 years and they seem to be the marketplace for a wide selection of books that you will not find on other platforms.
All the books I ordered arrived as described.
Products used:
Books
I've ordered already ~ 20 books, just one was not as described, but refund was issued the next day. I'd recommend this website.
I saw bad reviews here, but experience is opposite to that, maybe Abebooks become better.
Products used:
Books
We've placed a number of orders from AbeBooks, all for unusual, rare or old titles. On every occasion they had the book available and shipped it to me quickly. I've never had a problem with this seller.
Products used:
Book. Please note I do have a copy of the receipt in pdf format, but your site does not accept pdf.
The book came quickly and was in the condition it was described. Abebooks is a dependable service to get hard to acquire books quick.
I was looking for a book published in 1921 which was in my father's collection. I wanted a copy for a friend's son. Sure enough ABE Books had one, advertised in very good condition.
I ordered it.
The communication was super.
The book was received before I anticipated.
The book IS in very good condition and will make a super gift, as planned.
I cannot say enough great things about this book seller. I will be back just to browse!
Thanks for helping me out.
I don't have the ability to add a picture... sorry
Tip for consumers:
This is a remarkable repository for old, rare books you may not be able to find anywhere else.
Take time and browse!
Products used:
book
I purchased a book which needed an access code. They did great and sent the book with the access code. Book looks new. I am thankful.
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