Cycleplicity

I ordered Rox risers for my Triumph Tiger. Their price was good, so I thought how hard can it be. Wrong. The website showed an image and description that was the right fit. This is not what I received. Same run around as everyone one else here, so I won't bore you with the details. My solution was to contact Rox directly. No manufacturer wants a distributer to hurt their brand reputation. I emailed Rox and they said they would send me what I needed and talk to cycleplicity. I received my parts in two days and sent them the parts I had received. I was still out what I paid cycleplicity, but Rox charged me nothing. I would still be trying to get my money back had it not been for Rox stepping in and doing the right thing.

My point here is talk to the manufacturer. If they all deny cycleplicity the ability to distribute their products, it will put them out of business and no one will have to deal with this again.

Clones, but work

Everything went well with my order, I have no complaints, pretty happy with my purchase, thanks a lot

Placed an order for an "in stock" item over a week ago. They charged the card the same day but no shipping confirmation. Cannot get an answer by phone or email. The two employees I did talk to were rude and useless. I strongly recommend to stay away from this company. I am in the process of having Amex do a charge back and purchasing elsewhere!

My order said take 20% off shipping with an order code that it didn't allow me to put in. When I went to return the order I got foreign tech support that could not give me a return authorization number or return address. She said she would get back to me by email.

I can't believe my good fortune. I ordered a Honda Windscreen for under $100. It was at my door steps in two days. It is an OEM part. With this kind of professional service, I will be back!
I enjoyed better service and turn around time then what my local dealer could deliver.

Thanks again Cycleplicity

They've done it twice now. First time ordered tour pak and saddlebag travel bags, then yesterday ordered tour pak lid organizer. Both times I ordered one day and the item(s) were at my doorstep the next day! And the correct items both times. Excellent experience w/ this company, although attempting to get through on the phone is a bit tedious.

Purchased 3 items for over $330.00. One of the Items had to be returned. First request for an RMA, they did not respond to. Second request they required pictures... even though I told them they were new in the package... and they said they did not receive the pictures. The third request they got the pictures, but I had to write over and over requesting the RMA. The 4th week, they said I would have my refund in my account in 1-3 days. Seven business days later, I filed with PayPal and amazingly, they finally credited my account... Over 4 weeks later. BEWARE... YOU HAVE BEEN WARNED!

Went to website to order a windshield it kept kicking me back to home page at end of checkout tried to get it ordered 3 times it ordered 3 windshields, I immediately sent email and also called customer service dept and was told that they would cancel 2 of the three orders. Hours later got an email saying I would have to refuse delivery to force a return, delivery drivers throw your pkg and leave no signature required will not be using their service again

This is a company that has no business being in business. Absolute criminals. They sent me a new Cobra light bar that had a blown bulb from the moment I opened the package, and their solution was to buy another. Spoke to 3 "managers", none of them was remotely helpful and ruder than the last. Between phone transfers, they put you on hold 8-9 minutes hoping youll hang up. They even have the nerve to send you a buyer survey promising you a $5 refund if you fill out their survey, with no $5 to ever come. Im now fighting the whole thing through my credit card company. These people are criminals, dont spend $1 with this company!

The worst experience ever. The product listed on the website was not the part that I payed for. When I called I spoke with some incompetent employee that was unsympathetic to the situation. I told him about the misleading picture, his response, " you can't trust the pictures on the internet because they are just stock photos." Oh really?! How does one shop online then?! This company lacks something that is starting to become rare in this world... Integrity. In the end, I lose. Do yourself a favor, in fact, do everyone a favor and do not do business with this company. Maybe one fine day they will have to close their doors due to slow business and be caught wondering, "what did we do wrong?"...

Worse company ever I have lost 3 weeks, got wrong parts and the run around waiting on the accounting department to reimburse the money back they might be cheaper then most but I think of all the aggravation I've been put through and I would have gladly paid the $40 more J&Pcycles and would be done with this project.

I ordered a set of exhaust pipes for my bike from Cycleplicity.com on 3/8/14. Total with shipping was $433. And some change. After reading all of the negative reviews this site had I was very skeptical and wondered if I had made a huge mistake. I am very happy to report that I did not. I received the pipes on 3/12/14, new condition, all of the mounting hardware included with instructions. They were a breeze to install and sound great. I couldn't be happier with Cycleplicity's price, service and quality parts. I will DEFINITELY use this site again for my motorcycle needs.

Purchased a $600 set of shocks. Tried to cancel the order before it was sent, with no luck. Customer service would not answer my emails. Now I have a set of shocks that I don't want or need. I have filled out the return form at least 6 times now. Still no answer from customer service. This is by far the worst website / company I have ever dealt with. Stay away from them like the plague... It's now been a month since I ordered and still no reply from customer service.

Great price for progressive shocks brought me in. Ordered on Monday afternoon and was charged the next day. Was worried after being charged and not being told the shocks were shipped I reached back and then saw all the reviews. It looked like a repeat of all the others. Charge happens then fight for a refund. Surprising I received a notice of a delivery from UPS. Not from cycleplicity, because I subscribe to UPS. But in any case, product ordered on Monday and delivered on Thursday. Wished I received an email from them than UPS but got the correct part and quick.

Ordered some Cobra PT-1000P exhaust tips from them on November 9th. I still have a pending payment in my Amazon Payments account for the order. Cyleplicity has no record of an order, sends me the same email response every time I contact them, was told a customer service manager would contact me and I haven't heard a word from them, just received an email stating that they were closing my inquiry. Amazon has been great, they looked into it from their end, can see the payment, Amazon says the Cycleplicity can see the payment and that they need to cancel it for the payment to be removed from my account. I would not recommend Cycleplicity to anybody, ever!

Order a simple Fuel Filter REPLACEMENT for my son 49cc pocket bike, received item in 2 day to find out that it was far from what I ordered. Spoke to a representative who told me I cannot go by the pictures listed on the site lol so she refunded me my $2.95 however I losted out on $10 in shipping NEVER AGAIN!

Ordered a frame on jan 6 received in decent time... however MSO process sucks. Supposed to taked 4-6 weeks after harassing them for my documentation since mid February, mso finally arrived 16 weeks later... my state requires MSO for titles and my bike has been done for about a month waiting on that MSO... all they could say was sorry... nothing sincere, nothing to keep my business... will never order from them again

Absolutely the worse warehouse I ever dealt with. First put your make and model and year of bike in then they send you the wrong part ( cobra proton for a 13 kawasaki voyager) and they send me a flipping Honda part. Then they have a bs return policy send them pictures and send back part. Well then they add on a restocking fee. Customer service sick and anyone in a club out there let it be known do not shop with these CROOKS.

Rick L
Calif

Ordered part (in stock) ordered for next day air, on Thursday
Part arrived on Wednesday. I called Thursday, and Friday they said the promised I'll have it on Saturday!
Now ive been calling every day for a week now trying to get my shipping charge refunded. I also told them I wanted to return the parts due to the delay in shipping. Hmm there computers went down. I was promised a call back when they come back up.
No managers or supervisors are ever available.

They ripped us off to :( first they sent the wrong part then when we returned they never refunded our money but are saying they did iv been in the phone for weeks trying to get my Kinney back and will continue to fight to get it back BIG scam everyone one here should report them to the BBB

You always wonder about buying from the cheapest retailer. Bought a Shorai motorcycle battery from these guys for much less than the competition. After placing the order, I saw all the negative reviews they have and was a little concerned. However, I got prompt email updates and the product delivered 2 days later via UPS. So don't let the bad reviews scare you away. Who knows if the other reviews are even from actual customers... I didn't have to provide proof of purchase to write this review.

Needed a cam in 3 days, wasn't concerned about the price, just someone that had it in stock. Cycleplicity claimed so. WRONG! Ordered it with 2nd day air shipping never showed. Called them and they cancelled the order cause they didn't have it (BO)! Thinking that was a decent cancellation and I would have my money back in my PayPal in the claimed 24-48 hours... NOPE! 6 days later I had to call and email them about finding my money. Oh, the email that they never responded to in their claimed 24 hour period. They claim my refund will be there tomorrow. If it is not, BBB will be getting a call from me and pointed at the many unhappy customer comments. This place is BS and can make a rebuild a nightmare! They show no urgency in making things go right or they are running a shady scam. Get it together guys!