Overview
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very pleased. Good customer awareness. Looking forward to spme new shoes for old girl! I was able to finance through BB tires and there was nothing to it. Plus they carried the exact tire I wanted where most others didn't even carry the brand.
I ordered a set of Michelin tires at the best price in the universe. At first I thought it was a scam so I did some research made sure it was a legit company. Everything was perfect 3 days the tires was in my yard. Everything was correct they fit perfectly I couldn't be more happy with bb wheels and tires. I'll do business again.
Jamie,
Thank you for the amazing review! We're glad you took a chance on us and even happier that everything exceeded your expectations—from the unbeatable price to the fast delivery and perfect fit. We truly appreciate your trust and look forward to doing business with you again!
Thank you,
BB Wheels
I've been searching for wheels for about 10 months from new Wheels to use wheels and finally decided that the only way to go to get what I want is to buy a new set of wheels didn't think I could get that done for less than $1,000 and I did. I was able to find a beautiful set of wheels for under $1,000 and they're on my way to my house now Thank you BB wheels for what you do!
Edward,
Thank you for sharing your experience! We know how important it is to find the right wheels at the right price, and we’re thrilled we could help you make it happen—especially after such a long search. We’re excited for you to receive your new set and really appreciate your kind words. Thanks for choosing BB Wheels!
Thank you,
BB Wheels
The whole search for the product and the application process was smooth. Although the wheels were not my first choice, they did fill the bill for the second choice. They'll look great on my 2014 XTS MODEL
Dennis,
Thank you for the great feedback! We’re glad to hear the process went smoothly and that your second-choice wheels ended up being a great fit. We’re confident they’ll look fantastic on your 2014 XTS! Let us know if you need anything else down the road.
Thank you,
BB Wheels
Wasn't planning on buying tires.Hit some debris on the highway. Found these great tires at a great price plus free shipping! I will definitely give BB wheels first shot next time I need tires.
Carmen,
Sorry to hear about the unexpected tire trouble, but we’re glad we could help turn it around with a great deal and free shipping! Thank you for giving us a shot—we truly appreciate your support and look forward to helping you again when the time comes!
Thank you,
BB Wheels
Any question I had I received precise information that helped me make my decision. I was treated well it felt genuine; like I was hanging out in the shop talking shop. I'm pleased.
John,
Thank you for the great review! We're thrilled to hear that you felt genuinely welcomed and well-informed throughout your experience. It's awesome to know it felt like just hanging out and talking shop—that's exactly the vibe we aim for. We appreciate your support and look forward to seeing you again!
Thank you,
BB Wheels
Great company, good results! I really liked the company help. They gave me the wheels I wanted with tires and rims. Excellent y
Willie,
Thank you for the great review! We're glad to hear you had a positive experience and got exactly the wheels, tires, and rims you were looking for. It was our pleasure to help — and we're always here if you need anything in the future.
Thank you,
BB Wheels
Great experience. Awesome website facilitated easy ordering. Five stars. Super satisfied. Highly recommend.
Tony,
Thank you for the fantastic review! We're so glad to hear you had a great experience and that our website made ordering easy. Your five-star support means a lot to us. We truly appreciate the recommendation and are always here when you need us again!
Thank you,
BB Wheels
None like BB& Wheels 1 stop. Great to work with. Will fix are get you anything or color you need. Staff is very professional and very knowledgeable.
Rodney,
Thank you so much for the fantastic review! We're proud to be your one-stop shop and are glad to hear you had such a positive experience with our team. Our staff works hard to provide the right products, colors, and solutions—and it's great to know that came through. We truly appreciate your support and look forward to helping you again!
Thank you,
BB Wheels
It was quick, easy and there very friendly. Waiting on my tires as we speak. Well post again after I receive them..
JB,
Thanks for the great feedback! We're glad to hear the process was quick and easy, and that our team made a good impression. We look forward to your update once the tires arrive—hope you love them!
Thank you,
BB Wheels
Ordered my rims Friday got them Monday they came a day early love how fast the shipping went and I love the rims.
Donald,
Thanks so much for the great review! We're thrilled to hear your rims arrived ahead of schedule and that you’re loving them. Fast shipping and happy customers are what we aim for — glad we delivered on both! Enjoy those new rims, and don’t hesitate to reach out if you ever need anything else!
Thank you,
BB Wheels
This is the secound truck I have built and Thanks to the folks from BBWheels for getting me hooked up on my rolling stock... Fantastic prices and Amazing Customer Service
Scott,
Wow, thank you! We're honored to be part of your second truck build—there’s nothing better than helping passionate builders like you bring their vision to life. We truly appreciate your kind words about our team, prices, and service. Can’t wait to help you out on the next one!
Thank you,
BB Wheels
Great product and price. They were very easy to install and the shipping was super-fast (under 48 hours)!
John,
Thank you so much for the great feedback! We're thrilled to hear you found the product easy to install and that it arrived so quickly. We truly appreciate your support and hope to serve you again soon!
Thank you,
BB Wheels
Andy had a question before finalized order and was pleasant to talk to. Excited to get my new rims for my tires.
Yvonne,
Thank you for the kind words! We're glad Andy was able to assist you and make the process smooth. We’re just as excited for you to get your new rims—thanks for choosing us!
Thank you,
BB Wheels
Wow. I purchased this product yesterday and was at my front door the next day. Everything came out nice without scratches
Luis,
Wow, thank you for the awesome review! We're glad to hear your order arrived so quickly and in perfect condition. We take pride in fast shipping and careful handling—glad it showed! Enjoy your new product, and let us know if you need anything else.
Thank you,
BB Wheels
Allways an easy transaction will continue buying from for all my cars and trucks great to deal with for all my car tire and rim needs
Paul,
Thank you for the great review! We're thrilled to hear that every transaction has been smooth and that we’ve earned your continued business. It's always a pleasure to help with your car and truck tire and rim needs—we truly appreciate your loyalty!
Thank you,
BB Wheels
On Tuesday I spoke to Troy who was very helpful and knowledgeable. BBWheels shipped my tires out the same day I ordered with FREE shipping and they are scheduled to arrive at my house (in Maryland) on Friday. That is excellent customer service!
Jeff,
Thank you for your fantastic review! We're thrilled to hear that Troy was helpful and that you had such a smooth and speedy experience with us. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
I orderd rims,lug nuts and centric rings as soon as they found out they were out of stock instead of making me pay extra for custom ones they found a and sent me a link for centric ring that would work with my car even tho there a different brand. They definitely went above and beyond by finding a way to fix the problem.
Roman,
Thank you for your kind words! We're all about finding the best solutions for our customers, and we're glad we could help you get the right fit for your car. We appreciate your support and look forward to serving you again.
Thank you,
BB Wheels
I have to say it was 1 of the best phone calls I've had in a long time. Thank you for that and also bc of that I'm recommending you to my friends
Matt,
Thank you so much for your kind words! We're thrilled to hear you had such a great experience. Your recommendation means the world to us, and we look forward to serving you and your friends in the future!
Thank you,
BB Wheels
Kurt and Shannon were very helpful. Did have one flawed wheel, hoping to have that resolved soon
Jeff,
Thank you for your feedback! We're glad to hear Kurt and Shannon were helpful. We apologize for the flawed wheel and understand your concern. We’re committed to resolving this as soon as possible and appreciate your patience.
Thank you,
BB Wheels
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Chris,
Thank you for the kind words! We're glad the financing process was smooth and that we had the exact tires you were looking for. It’s great to hear you're getting new shoes for the old girl—we’re excited to be part of the journey!
Thank you,
BB Wheels