• 7hundred

7hundred

Overview

7hundred has a rating of 4.89 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 7hundred most frequently mention great service, bike shop, and quick delivery. 7hundred ranks 6th among Bicycle sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

  • For me that's not an issue because I know I'll get great service and access to parts others can't get.
  • Excellent service and customer experience, they really seem to care.

Critical highlights

No critical highlights yet

How would you rate 7hundred?
Top Positive Review

“Although ordered items that turned out to be unavailable...”

Jack S.
3/26/20

Although ordered items that turned out to be unavailable 700 didn't charge for the postage cost of those that were available as they would've incurred a postage fee. They informed me of this straight away. Good Customer Sevice me thinks !!

Top Critical Review

“it is the worst tool I have ever purchased”

Poul I.
7/11/20

it is the worst tool I have ever purchased. I used it once, and then it broke, All the "teeth" on the tool broke of, and is now useless. In fact I would like to get my money back. I have already send you an email with this, but no response so far.

Reviews (191)

Rating

Timeframe

Other

Reviews that mention popular keywords

great service (10) excellent service (7) bike shop (6) customer service (9)
Thumbnail of user kenl656
1 review
0 helpful votes
October 24th, 2023
Verified purchase

Product arrived promptly in excellent condition & very well packaged.

Thumbnail of user damonr37
Jack S.
1 review
1 helpful vote
March 26th, 2020
Verified purchase

Although ordered items that turned out to be unavailable 700 didn't charge for the postage cost of those that were available as they would've incurred a postage fee. They informed me of this straight away. Good Customer Sevice me thinks !!

Thumbnail of user roberth281
Robert H.
20 reviews
1 helpful vote
May 20th, 2017
Verified purchase

First order I placed for an in-stock Cannondale tool from 700 arrived within 24 hours. Fantastic Service.
Second order placed same week for another Cannondale tool, also in stock, took a week to arrive. Really not sure what the difference was, both tools were tiny in size. Maybe I clicked something different but I don't recall doing so.

Will probably use 700 again should I need any more Cannondale items. My LBS will not supply anything from Cannondale.

Thumbnail of user pouli
Poul I.
2 reviews
8 helpful votes
July 11th, 2020
Verified purchase

it is the worst tool I have ever purchased. I used it once, and then it broke, All the "teeth" on the tool broke of, and is now useless. In fact I would like to get my money back. I have already send you an email with this, but no response so far.

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Emyr F.
1 review
1 helpful vote
October 3rd, 2019
Verified purchase

It's good to see a smaller company competing with the big online retailers. Not in terms of the volume of products but in respect of the quality of products at very competitive prices. Their customer loyalty bonus scheme is brilliant.
The major difference between this company and the internet sellers is that this company has the in depth knowledge of the products they sell and this is coupled with their enthusiasm and approachability. Thank you for all the items that I've purchased from you and your advice / assistance. I will be back.

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Linda K.
17 reviews
1 helpful vote
August 24th, 2017
Verified purchase

The items I ordered were out of stock but your site did not prevent me from placing an order, and took the payment. Refund was speedy but surely you can ensure that the site shows current stock levels accurately?

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Katie G.
1 review
0 helpful votes
May 7th, 2017
Verified purchase

Excellent service from 7hundred. I recently bought a bike there and used some of my loyalty points (a great scheme!) to help pay for a power meter. Good, helpful and friendly advice, Dave clearly knows exactly what he is talking about which makes it worth traveling a bit further to come here as opposed to more local bike shops.

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J C.
1 review
0 helpful votes
October 21st, 2019
Verified purchase

Product exactly as specified on the site. I contacted the site to ensure availability as Ceramic Speed have not had this product in stock for some time. 700 got back to me the same day. Shipping was fast. really easy to deal with. would definitely use 700 again. Thanks

Thumbnail of user andyp87
Andy P.
1 review
0 helpful votes
March 26th, 2016
Verified purchase

As a new road biker, I called the shop after poor service from a chain and wasn't disappointed. After arriving at the shop to view a couple of frame size options I was given a full sizing session which lasted for over 1 1/2 hours and with all frame sizes in stock resulted in a bike and fit that I am delighted with. I also purchased some clothing and again was delighted the store did not resemble the normal jumble sale of kit which the chains normally carry. If you want honest advice from people who cycle with a passion then I highly recommend them.

Thumbnail of user andyk79
Andy K.
1 review
0 helpful votes
May 30th, 2016
Verified purchase

Fantastic service. Initially I ordered a frameset from 700, when I found it hard to source a number of compatible parts to complete the build I cantacted 700 and they quickly got what I needed from suppliers. They also got hold of cable guides that were missing from the frame, at no extra cost, and provided great advice on selecting quality parts to complete the build. A local bike shop that is able to offer its great service across the country.

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STEVE C.
1 review
0 helpful votes
December 3rd, 2019
Verified purchase

I received the Fabric light in double quick time. I had pre-ordered one via another retailer. 7hundred's order arrived before the pre-ordered item. Competitive prices, great service!

Thumbnail of user duncanc38
Duncan C.
1 review
0 helpful votes
May 24th, 2017
Verified purchase

Great customer service with staff who knew what they we taking about. Able to source a product I was struggling to find elsewhere. Parts arrived promptly. Thanks very much

Thumbnail of user markv107
Mark V.
12 reviews
0 helpful votes
July 9th, 2016
Verified purchase

Went looking for discounted shoes.
Had the make and size at a great price.
Delivered very quickly.
Will definitely use again now I have points to build up.

Thumbnail of user russellr40
Russell R.
4 reviews
0 helpful votes
February 2nd, 2016
Verified purchase

Waited for years to purchase my dream bike and 700 provided that along with a professional, enthusiastic and knowledgeable service. Highly recommended.

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Paddy O.
1 review
1 helpful vote
March 19th, 2016
Verified purchase

Ordered a Fizik ICS saddle bag and a Giant C02 inflator. I currently already have one of the bags on my other bike but wanted a second and think these are great, very neat and tidy. The inflator I ordered wasn't actually in stock, but very shortly after placing the order I was emailed letting me know and they offered an alternative for the same price. Once this was agreed they were sent out straight away with a swift delivery. Very happy with items/price/service.

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Rob M.
3 reviews
0 helpful votes
April 24th, 2017
Verified purchase

We received excellent service in store and advice on various helmets with no pressure. Having gone away and thought about it for a couple of days I ordered online and was price matched through a simple phone call to the shop. An excellent experience

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JC J.
3 reviews
0 helpful votes
January 9th, 2020
Verified purchase

Very quick delivery and really good price. Not heard of 7hundred before but will look out for them in the future.

Thumbnail of user steveh319
Steve H.
9 reviews
0 helpful votes
June 30th, 2016
Verified purchase

Always courteous, helpful and informed. I've always had a positive experience with 700, whether buying, being advised or sorting a customer rewards/IT issue. Easy to recommend highly.

Thumbnail of user rosew75
Rose W.
1 review
0 helpful votes
June 11th, 2016
Verified purchase

The items I ordered were delivered very quickly. Unfortunately one part was not fit for purpose and 7hundred offset the cost against an alternative solution and quickly sorted this out for me. The customer service was great. Despite being disappointed by the part the support service from 7hundred restored my faith in them for future purchases.

Thumbnail of user davidc762
David C.
24 reviews
4 helpful votes
March 29th, 2020
Verified purchase

I bought vouchers and received excellent support in the process when I mucked up!
I redeemed the vouchers for Q36.5 kit which is in a league of it's own.

Thumbnail of user robx1
Rob X.
4 reviews
2 helpful votes
April 1st, 2017
Verified purchase

Like a local bike shop level of service but online. Awesome customer service and got me my new bike in time for the big race. Thanks and will definitely use you again

Thumbnail of user andyb140
Andy B.
3 reviews
0 helpful votes
September 19th, 2017
Verified purchase

Excellent service, wicked packaging (black bubble wrap), they also seem to have rarer items in stock that other shops struggle to get. My only criticism would be that they tend to be a little bit more expensive than other online retailers. For me that's not an issue because I know I'll get great service and access to parts others can't get.

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Paul E.
1 review
1 helpful vote
June 20th, 2016
Verified purchase

First time user of the the online shopping at 7hundred...superb, super fast postage, expertly packaged up and arrived with no issues ahead of anticipated time!
Had a couple of queries pre purchase and Dave responded quickly with great honest feedback, keeping me, my needs and my budget in mind...definitely use again :)

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T B.
1 review
1 helpful vote
April 15th, 2017
Verified purchase

Very helpful staff. I'd like to thank Dave from customer services in particular as he was very helpful and went the extra mile while confirming a price match I was after.

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Melodi L.
1 review
0 helpful votes
August 20th, 2016
Verified purchase

Perfect, found the saddle bag I was after, at a great price, and then had a call from Dan to suggest a newer alternative! Yes it is even better. 700 is definitely a top favourite, with the added incentive of cake in Windsor

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David B.

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