The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
Came to this website because my kitten has been sick since I got her. She has severe diarrhea and I'm not getting it to stop. The vet was so professional and told me what I needed to do in a matter of minutes.
Not happy with the overall Uber eats experience but my customer service experience on the phone was great. Didn't reach my desired conclusion but Edwin did his best where he could and I appreciated that a lot.
Randy seem to be helpful. I was told that problem would be handle. Told I have to wait two hours than I can go online to pay my Target bill. I am unable to do this. I have received 2 emails from Target telling me my user name which they were correct. I go on line for Target put my user name, (the correct one Target indicated) SO go online to pay bill AND on top Target I am told user is INCORRECT!
I only had 6ya for a few hours.
It was not a program I was interested in loading. It was somehow connected to another program I was Using. The program was Roku.com. I called and spoke to 6ya about it. There was no pushback refunding my money. The were courteous and sensitive to my needs. Good People. For that reason I would recommend them. It's the people you deal with that matters. This was a nice surprise in todays economy. Well done!
Jovani was cordial, helpful and understanding. He let me know about two guys who can help me fix the microwave.
I was sent angel an for that I Thank you. Wendy was so kind an really cared about Marvin. I was so lucky to have you.
Allan was very helpful and considerate of my cognitive decline. He offered a couple different ideas to help solve my issue.
Helped the best by far. Cris talked me through everything n found out more then in past. Grateful for his help.
Z needed to update information so thank you very much
Needed to cancel an unwanted membership and Cassandra was extremely helpful with this process.
Joel was very helpful, in all aspects. He communicated effectively, and exhibited patience through guiding me with all steps. Friendly in communication. Thanks
I called for an Uber. Someone accepted was a minute away and disappeared. I was charged some money. In desperate need of assistance when I told Google I wanted t to speak to Uber. 6ya popped up. I was asked for my card information under the impression that I was being refunded my money. "Payment completed popped up" now I'm really crazy. Who is this and what did I just pay for. Adrian was so calm and kind. Give him a raise please.
The efficiency & pro's at work were well informed and answered my questions quickly.
I got the impression that I was being treated as if l was Royalty. Towards the end of the call, l was happy to make a payment. The tech's name was Randy.
Spoke to a great and knowledgeable person. Gave me alot of information to help my pet. Also understood that we are not neglectful to our situation.
I thought I was charged for two rides when there were none available. Andrew explained that it would be refunded.
Heather was very patient and helpful and waited until I completed the task at hand she is a great asset to your company God bless her for the knowledge she have to help people.
Wendy was great! She knew exactly what to do and it was nice to have that care for my pet in seconds.
Trying to update Uber account data, he is very good