website thubmnail of 6ya
3.8
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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

quality
431
North Carolina
1 review
0 helpful votes
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My experience was great. I never thought it would be that easy

Date of experience: July 14, 2022
Pennsylvania
1 review
0 helpful votes
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Cancellation experience.
July 14, 2022

I mistakenly enrolled in your program but was able to cancel with no problem.

Date of experience: July 14, 2022
Kentucky
1 review
0 helpful votes
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What do I do
July 14, 2022

Solved my issue quickly this was the recommended site

Date of experience: July 14, 2022
Washington
2 reviews
0 helpful votes
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Unexpected circumstances!
July 13, 2022

On July 13 I found my bill that was due July 14,2022! I panicked because my credit cards were at home while we were traveling except for one we carried with us! While out of town I called for help to pay my bill. No problem! We just charged it to my credit card - SUCCESSFUL!
My worries are over and we can enjoy our trip!
BJW California

Date of experience: July 13, 2022
Virginia
1 review
0 helpful votes
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Old school me
July 13, 2022

Took the time to explain an make it easier for a senior citizen!

Date of experience: July 13, 2022
Kentucky
2 reviews
0 helpful votes
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Gratitude for Dean
July 13, 2022

I was in the wrong place trying to work with blue apron. Dean was so very kind and knowledgeable. He showed me how to take care of myself on a euros if pariah's. Thank you Fran

Date of experience: July 13, 2022
Colorado
1 review
0 helpful votes
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Confirmation of an order
July 13, 2022

The technician gave me the proper number to call to resolve my issue, which was not receiving a confirmation message of an order.

Date of experience: July 13, 2022
New Mexico
1 review
0 helpful votes
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Great
August 12, 2022

Good morning My Friend and Happy 4th of July and I hope you get a chance to enjoy the holidays and the new year is going to be degrees today and I am not sure if

Date of experience: July 13, 2022
Wyoming
1 review
0 helpful votes
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Elderly woman's experience with helpful Hari
July 13, 2022

I was getting billed for Paramount Plus but couldn't get it on my TV. I called the number on my credit card bill and told Hari I was getting billed but didn't have it. Found out I had it on my computer but not on my TV. Hari have me step by step instructions how to get it on both. Then sent me an email telling me how to add closed captioning. He was very patient and very knowledgeable.

Date of experience: July 13, 2022
Arizona
1 review
0 helpful votes
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Pleasant helpers.
August 12, 2022

I didn't want to order 6YA. I was trying to order.
The system disconnected me from 3 different service people. Please cancel the 6ya if it has already been done.

Date of experience: July 13, 2022
Texas
1 review
0 helpful votes
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Satisfaction guaranteed
July 13, 2022

Agent was personable and professional. Excellent service

Date of experience: July 13, 2022
North Carolina
3 reviews
0 helpful votes
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Good experience
July 12, 2022

Rene tried her hardest to resolve my problem. She did give me another phone number to try. I will do that in the morning seeing that it is now 2:00 am here. She did tell me to all my bank and have them cancel my card.

Date of experience: July 12, 2022
California
1 review
0 helpful votes
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Knowledgeable and interested
July 11, 2022

Cleveland was quick to understand my issue and provided a most understandable course of action to promptly complete my solution.

Date of experience: July 11, 2022
California
2 reviews
0 helpful votes
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Customer Service
July 11, 2022

The person on the phone was very knowable and helped me a great deal! Very professional and nice! He resolved my issue!

Date of experience: July 11, 2022
Arizona
1 review
0 helpful votes
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Uber Ride
July 11, 2022

Very helpful and went through step by step. Very kind and patient.

Date of experience: July 11, 2022
Texas
1 review
0 helpful votes
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Exman
July 11, 2022

Very pleasing experience! Andrew was very patient which meant a lot to me. I thank him for that! I was having a lot of problems with my password and he walk me through it.

Date of experience: July 11, 2022
Florida
1 review
0 helpful votes
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Nala Elveus
July 11, 2022

I am a customer at wish.com for 8 years. But so fare everything I buy at wish it is great. Thankfully tithe wish's team.

Date of experience: July 11, 2022
Michigan
1 review
0 helpful votes
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Very upset
August 9, 2022

I had a problem trying to work my Uber and your website offered help with it so I click on the link and the next thing I know you guys took money from me. Now at this time I didn't know how much was takin. So anyway a gentleman called me to help me and he had no clue what was wrong and couldn't help me I was only on the phone for 5 min with him and u charged me 50 for someone who couldn't help me and we were only on the phone for 5 min. I would love a refund because this website is a rip off so don't click on any link they will take your money without your permission

Date of experience: July 10, 2022
New York
1 review
0 helpful votes
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Refund
August 9, 2022

The person that I talk with on the phone was very patient and understanding thank you

Date of experience: July 10, 2022
South Carolina
2 reviews
0 helpful votes
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Excellent customer service skills
July 10, 2022

Micheal called me asap once my complaints were submitted. He carefully listened to what I had to say then he proceeded to assist me. He even told me a few things that I wasn't aware of and called the restaurant for me to get my problems resolved. I am well pleased with his services I hope God blesses him

Date of experience: July 10, 2022

About the business

6YA is a service for delivering Instant Expert Help on anything from Websites, Apps to Home Repair, Education and even Pets. We leverage technology and human knowledge to virtually resolve any issue and provide relief in minutes.