website thubmnail of 6ya
3.8

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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

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California
2 reviews
0 helpful votes
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Excellent
July 23, 2022

Matthew was great with me. He was very patient and pleasant. You should give him a raise buy accident

Date of experience: July 23, 2022
California
1 review
0 helpful votes
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Ruben was happy, I could tell in his voice, engaging.
Knew his stuff. Directed me to the sight I needed.
Thank you Ruben

Date of experience: July 23, 2022
New York
1 review
0 helpful votes
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Roku help
July 23, 2022

Adrian was very helpful and was kind in answering my concerns. Thank you very much.

Date of experience: July 23, 2022
California
1 review
0 helpful votes
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Accidentally subscribed
August 22, 2022

Pushed the wrong button. And got charged $49.00. Please resolve this problem

Date of experience: July 23, 2022
Washington
2 reviews
0 helpful votes
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Uber
July 22, 2022

The driver arrived at the hotel on time and got out of his car and went to the trunk area of his car. He said he needed to get his things out of the trunk and put them in the front, a huge duffle bag and several small bags. After putting his things in the front seat of his car he returned to the trunk area of the car where we were waiting and said, "ladies you can put your things in the trunk." We said aren't you going to help us he replied, "no I have a bad back." Within seconds he said, "just call yourself another Uber" shut his trunk got in the driver's seat and drove off.

Date of experience: July 22, 2022
Washington
1 review
0 helpful votes
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Received part of an order
July 22, 2022

Dave at 6Y a is very helpful and gave me good advice to track down the other half of my order. Very helpful on ideas.

Date of experience: July 22, 2022
New Jersey
1 review
0 helpful votes
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My experience with 6ya
July 22, 2022

I found it very enlightening the way your system is set up. First y oh chat and state your prob my em, then you get a live agent. The waiting time was zero and for todays world, thst is great. The chat man was kind (name was Chris), but the msn I spoke with last night on zthyrsday, the 22nd of July at about 9:30 was super pleasant and helpful, I keep thinking his name was Charles, but I can be wrong, but whoever he was, keep him!

Date of experience: July 22, 2022
South Carolina
1 review
0 helpful votes
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Cancel, it were a mistake order
July 21, 2022

Had a friendly experience. I did had a nice time watching some product.

Date of experience: July 21, 2022
Florida
1 review
0 helpful votes
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Very knowledgeable.
July 20, 2022

Excellent communication, resolved my issue very quickly.

Date of experience: July 20, 2022
Utah
1 review
0 helpful votes
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Great experience. He was super to work with me and was able to do everything I asked him to do.

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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Mistake on my part!
August 19, 2022

When I connected to this service I did not understand that this was a "middle man for the # I wanted. Unfortunately I supplied a credit card for a service I did not want. Unfortunately I supplied a card for a service I did not want. Shame on me. I called back and was assured it would be deleted. Anxious to see the refund in my account. READ THE SMALL PRINT!

Date of experience: July 20, 2022
Connecticut
2 reviews
0 helpful votes
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Uber
July 20, 2022

Very good customer service. He walked me through the app, thank you, Jim

Date of experience: July 20, 2022
Alabama
1 review
0 helpful votes
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Call back experience
July 20, 2022

Prince customer service was very helpful but I need a video call and he can't transfer me. I would give him a 5 but my problem not resolved. Waiting a day or two for a recall!

Date of experience: July 20, 2022
Maryland
1 review
0 helpful votes
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Superior!
July 19, 2022

At first I had to talk to someone to tweak the sign in process. He was excellent. So pleasant to talk to. Then I spoke to someone else about a different but related subject. Again, this person was great in all respects. Several days later it was time to shop. So many wonderful choices. Frankly, I just had fun doing my shopping. It all arrived yesterday and it looked great, and it is. Love this place. So glad to have discovered it.

Date of experience: July 19, 2022
Texas
1 review
0 helpful votes
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Great job
July 19, 2022

She was able to tell me what I needed to get to help me with my set up

Date of experience: July 19, 2022
Virginia
1 review
0 helpful votes
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Phishing
July 19, 2022

Artis was very helpful. I now understand how you can be scammed. A phishing expedition. I now understand how Amazon will contact me if I have a problem

Date of experience: July 19, 2022
Ohio
1 review
0 helpful votes
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I didn't order anything
August 18, 2022

Ceasar done a great job at helping me understand what I needed to know. Seems like a great guy, hang on to him

Date of experience: July 19, 2022
Minnesota
1 review
0 helpful votes
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Help me, I'm old
July 19, 2022

Joshua was wonderful. I talked to numerous techs & he was the only one who resolved my issue. I was on the phone for over an hour before I connected with josh & he had me all fixed up in 10 minutes. He's a keeper. I even got hung up on prior!

Date of experience: July 19, 2022
Texas
1 review
0 helpful votes
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PEACOCK SUCKS
August 17, 2022

It was terrible. Pecock went thru you for help and I didn't realize that you would take $50! Out of my account. I know it is not your fault but PEACOCK is crazy not to help people and send them to you.

Date of experience: July 18, 2022
Florida
1 review
0 helpful votes
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Assistance with ROKU
July 17, 2022

Excellent help. Although the issue was not resolved, technician was very helpful. I'm returning the device and requesting another one.

Date of experience: July 17, 2022