• 4MD Medical

Overview

4MD Medical has a rating of 3.19 stars from 94 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 4MD Medical most frequently mention timely manner. 4MD Medical ranks 11th among Medical Equipment sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    4
  • Quality
    4
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • As I am typing this I am currently on hold for customer service for 1 hour, 28 minutes, 11 seconds!
  • Angela replied back " it's cancel and takes 10 days back into my credit card".
How would you rate 4MD Medical?
Top Positive Review

“It is a SCAM Company”

Naveed A.
1/14/20

We bought an item online worth over $630 and the entire process was successful from start till end coupled with successful funds deduction through shared Credit Card. Later, after a couple of weeks once they were approached to seek the status of delivery it was informed that order stands canceled that was only when you approached. Later, it was repurchased and after over THREE months we did not receive the item while online tracking against FedEx AWB it reflects to be received but signed off by someone we could not identify. The matter was taken up with the supplier who could only be reached over voice call after total failure to earn a response through e-mail. Customer Services lady assured to probe and resolve the issue that after one week was denied in total with total disregard of BUSINESS NORMS and ETHICS. Presently, all concerned are disregarding the calls and e-mails with mere statement that we can not help.

Top Critical Review

“Slow Delivery with no notice of when it ships”

Clemens H.
2/11/20

Ordered face masks Jan 27,2020. Was told they were in stock. The credit card was charged but no delivery 2 weeks later and no notice of product having shipped. Come to think of it, when I ordered allergy shot syringes it also took forever before they finally showed up. If you expect better service than that you may have to go elsewhere. My office started ordering medical supplies from Amazon Prime!

Reviews (94)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) credit card (6) 2 weeks (5) order (47)
Thumbnail of user sarahh2153
1 review
0 helpful votes
July 26th, 2022

I purchased $150 of product and it did not arrive! Purchased over a months ago and still no show
Scammers!

Tip for consumers:
Don't use m4medical.com

Products used:
Nothing is didn't come in the mail

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccat305
1 review
5 helpful votes
May 27th, 2020

Didn't look up the reviews before buying and I regret it.
2 to 3 days is just a gimmick, followed up after 2 weeks and got a response from Jennifer Delpome that 'it would ship by the end of the week'. Never happened and they have stopped replying to emails.
Scamming people on medical supplies is beyond low will be calling 311 to report this scam business.

Thumbnail of user denicer8
1 review
3 helpful votes
June 15th, 2020

Ordered on May 13, on website does not show anywhere about shipping to PO Boxs. Once I found out it was coming FEDEX, contact per computer, no live person due to virus. Gave Jennifer Delpome the correct physical address. Tried twice to see if it was changed. No response. When they did respond they just mention the PO Box. Looked up FEDEX, it was shipped to an old address that i did not even give her. It was delivered to an vacant address. No telling who has the syringes now. Asked for a refund... no response yet.

Thumbnail of user vanjam2
1 review
4 helpful votes
April 10th, 2020

I placed order while item was showing in stock. Waited days to ship as it stated it was processed. When I sent email inquiring about the order they cancelled stating item is out of stock. Poor customer service. If you cannot update inventory online do not have online store. I could have purchased from somebody else.

Thumbnail of user wendys615
1 review
1 helpful vote
December 11th, 2020

I purchased hand sanitizer from this company in March and have yet to receive it, even though I've called twice and emailed them. Their phone number is now disconnected. So, I guess I'm out $63. Totally disappointed!

Thumbnail of user josellen1
1 review
0 helpful votes
September 13th, 2021

This company is well known for taking customers money and never shipping product. My guess is they do just the bare minimum to keep them from closing down completely. Maybe they're one of those businesses that are only open for a tax write off or to smuggle drugs or something. You know, one of those legit businesses that aren't really legit just for show so the drug dealers can hide their $#*!. I don't know. It's insane though that SO MANY PEOPLE all across the internet have complaints about this company yet nothing changes and they're still open. Bizarre. Child sex trafficking is another thought. Either way stay far far away from this company and it's crooked associates, Jennifer in customer service is an absolute piece of garbage and her manager Eric is probably banging her because after I complained about her to him, she called me immediately after, harassing me. I told Eric the manager about her behavior and his solution was to apologize for how I felt about the matter. LIKE WHAT?!? What kind of $#*! show are they running here lol

Tip for consumers:
You will pay for your item but you will never receive it. And then when you email them asking about it, they might answer you back, and if they do, it will be Jennifer in the customer service department spinning lies to cover their $#*!. She will lie to you and tell you things like, it's processing, it's on back order (she told me this for 5 months after several unanswered emails, emails with lies about product availability, etc. She will tell you that you cannot order this same product anywhere

Products used:
Nothing. I never received it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annies168
1 review
1 helpful vote
November 17th, 2020

PERFECTO2 WITH SENSOR serial no: 191F*******, then: 11FF*******. Over 2 months of desperation. In less than a year, air flow went to a trickle. We paid to send for repair. Returned exactly as sent. Missing filters. We sent it back. Said repaired. They lost in shipping. Deliver a replacement labeled "office. Many phone calls saying low air. Many comments from them that there testing machine said it was in working order. I need oxygen. We finally had to go buy a unit from a reputable company. Told them I give up. My bad. I am out a lot of money. Offered to let them have it back. They told me to trash it. They don't even want them. Needed oxygen. You don't want to gamble your life with their equipment.

Thumbnail of user odalysr9
1 review
0 helpful votes
February 2nd, 2022

More than one more and I don't received a delivery date yet, we tried to canceled the order and 4 days later received a email saying that they are unable to canceled because was shipped we don't have even a email saying nothing about shipping date costumer services awful I will also reported to BBB

Products used:
Nothing yet waiting for more than 1 month

Service
Value
Shipping
Thumbnail of user clemensh
1 review
1 helpful vote
February 11th, 2020

Ordered face masks Jan 27,2020. Was told they were in stock. The credit card was charged but no delivery 2 weeks later and no notice of product having shipped.
Come to think of it, when I ordered allergy shot syringes it also took forever before they finally showed up.
If you expect better service than that you may have to go elsewhere.
My office started ordering medical supplies from Amazon Prime!

Thumbnail of user paulv321
1 review
3 helpful votes
June 4th, 2020

They said they were going to cancel my order since they didn't tell me it takes 8 weeks to ship the item! I receive the item and then ghosted. Luckily I went thru Paypal and got them involved, but when PayPal sided with me, they still charged me return shipping. I tried to fight it and got them to agree to send the label, but they never did. I then went ahead and paid for it which cost me $15, but I got my $160 back. Don't do business with these guys, find another supplier as these are just brokers.

Tip for consumers:
Contact them directly to make sure an item is in stock first.

Products used:
Only 3 stars was returns as after i got upset it hadn't shipped yet, they cancelled the order. I was on hold for over 12 min on customer service. They respond better via email

Thumbnail of user claytonw11
2 reviews
7 helpful votes
March 17th, 2020

Same as everyone. Paid for items listed in stock ship 2-3 Business days never received. No communication from company looking at order they cancelled it complete with no notification or explanation.

Thumbnail of user js1402
1 review
2 helpful votes
October 21st, 2020

I ordered a medical freezer in May 2020. It was an online purchase paid in full with a credit card. I was emailed in June about it being out of stock and a refund would be issued. I figured at most that would take a month. After reading reviews, which I should've done before purchasing, I had to file a complaint with the BBB-NJ to get a refund. You can't get through on their phone lines to inquire, after the third email to customer service, I gave up. I'm giving 2 stars because I did at least get an email stating the product was out of stock and the fact they did take quick action on the BBB complaint.

Thumbnail of user cindyt231
2 reviews
5 helpful votes
June 4th, 2020

I ordered hand sanitizers on March 3 which 4MD showed to be in stock and I finally received half of my order on April 10. I immediately emailed the company and stated I wanted a refund for the part I did not receive since it had been so long to even get the order and I had since been able to get it elsewhere. They replied they would look in to it, but I never received a refund and I haven't heard from them since even though I emailed them a couple more times. Very poor customer service & very upset they didn't give me my refund!

Thumbnail of user josem523
1 review
5 helpful votes
January 7th, 2020

The order placed and paid, supposedly there were stocks. For two months he has been giving me lengths for delivery by changing the date.
Mysteriously 15 days ago they canceled the order without notifying me. They don't return my money until I claim it.
And now it turns out that there are stocks but at double the price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lavenderf
3 reviews
8 helpful votes
November 16th, 2018

Unfriendly form. Regardless of product, difficult to manage final order check out. Time consuming. Needs simplification. $7.10 S&H all orders under $50.

Thumbnail of user kimn195
1 review
3 helpful votes
April 4th, 2020

I sent a few emails request cancel on my order. Angela replied back " it's cancel and takes 10 days back into my credit card". So I wait 10 days. Did not see a refund. Emailed them again, her name Angela Tucci replied to me again, she said " yours cancel issued yesterday " which should have been 2 weeks before that. Each email it's take 3-4 days for them to reply. She also said there will be a cancel confirmation and she will sent that to me when is issue. But now I sent another email request that cancel confirmation. Not have a reply yet. This order have been more than a month now. And my refund still not happen.

Thumbnail of user mikef781
1 review
2 helpful votes
February 19th, 2020

I ordered several items, paid for the order including their S&H. I get an email that my order has shipped and another email that an item was removed from order because it was discontinued. The item is a national brand and not really discontinued. I checked my order to find out that 2 out of 3 items in my order were removed not one - each with several units count. So the basically 9 items out of 12 were cancelled without any notice before shipping the butchered order or the opportunity to approve or cancel. That is they sending me 3 small items that cost the same as their high shipping charge. No apology - no response. Terrible place.

Thumbnail of user karlal50
1 review
2 helpful votes
January 7th, 2020

I tried to order Sammons Preston Reachers on line, they were listed for $4.99 for the 26" and $9.99 for the 32". When I went to check out, the prices changed to $11.30 for the 26" and $11.55 for the 32". I live chatted my concerns, Lori responded that she had the lower pricing I did and I should call and place the order over the phone. When I did that I was told there was a "glitch" in their system and the prices they advertised yesterday and this morning were incorrect. Put me on hold several times, finally said to refresh the page and I would see the ACTUAL prices but as a courtesy they could offer me 10% off. Seriously! Spoke with STACY M. (supposed to be the manager), she too offered me 10% off. Said they would not honor the pricing they advertised, because it was an error, but now they corrected it (as I was on hold with them)! Isn't that illegal? Their customer service sucks and they are extremely DECEPTIVE. Be careful if you place an order!

Thumbnail of user athaw
1 review
2 helpful votes
May 20th, 2020

I ordered 2 months ago and still have not received the product... no response except 3 messages - 1 on FB and 2 on email they will check into it. You can't get them on the phone. I've complained via the BBB and Paypal through which I paid them... and still nothing...
NEVER USE THEM... YOU WILL GET SCAMMED FROM MY EXPERIENCE.

Thumbnail of user deborahw724
1 review
1 helpful vote
March 19th, 2020

After two weeks of ordering, the order was cancelled. They could have let me know so I could have been looking elsewhere. Wasted my time.

Thumbnail of user terryk374
1 review
1 helpful vote
September 10th, 2020

The product I order was not the product I received. When I called about it they told me that the picture had not been updated and they would send me a product. I had to ask several times about that label. Not until I reported it to my credit card did I get the return label. The return went back to the company that produced the product not the company I purchased it from 4MD and it has been over a month with no refund. I did go direct to the company that they purchased the product from in order to get a different product and they were fabulous to work with.

Thumbnail of user tracyo112
1 review
1 helpful vote
June 24th, 2020

I would have given zero stars but unfortunately that is not an option! DO NOT ORDER ANYTHING from these SCAMMERS! I attempted to 'shop local' for a desperately needed medical item for our physician office. A package that would have been light weight and quick to ship; just like they were quick to charge our card! Here it is 14 days later - NO product, NO emails and they will not even answer the phone! As I am typing this I am currently on hold for customer service for 1 hour, 28 minutes, 11 seconds! I have sent two emails and numerous messages via their online chat system, which of course, is NEVER online. I have not heard anything back from anyone. The website says emails are answered in one day... it has been five since my original email! TERRIBLE customer service and TERRIBLE ethics. LOOK ELSEWHERE for anything you might need!

Thumbnail of user sandrab1257
1 review
1 helpful vote
February 26th, 2020

We bought some medical supplies from 4MD Medical, we didn't received our order complete, they said they were gonna fix it and send the product we were missing, after a week of not contacting us by phone or email to keep us updated we decided to call, we called for 2 days in a row with the second day waiting on the phone for 4 hrs with out anyone answering and just being on hold, we sent an email complaining and they said some one was already working on our case, so far no calls or updates, the is a bad business, don't buy from them, they are awful and just make you waist your time and so far we haven't receive our money back, never buying from them again!

Thumbnail of user davidn804
1 review
1 helpful vote
June 16th, 2020

They wont answer the phone, they wont respond to emails, they simply dont give a rat's hind end. Aka- ($#*!) about your order... Terrible way to do business!

Thumbnail of user joes1429
1 review
0 helpful votes
June 16th, 2020

I ordered a product that was recommended by a surgeon for recovery, found limited availability, and 4MD was one of the few that listed the item. I ordered 11 days ago, heard nothing for a week then I got an email with a tracking number. I've checked the tracking number for the past 4 workdays and it always comes up invalid. I contacted the company by email and phone and never get a response on either.
Clearly they're scamming people. Hopefully, you're reading this before placing an order and not after. Go elsewhere, even if you have to pay more. Better to spend a little more and actually get what you paid for than to save and get nothing. Buyer beware.

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From the business

4MD Medical is a leading online medical supply store offering wholesale and individual medical supplies. Shop today and save with free shipping on many orders!

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Thumbnail of user daves256
Customer S.

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3.2
94 reviews
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