Maryellen A.

I ordered a bath lift from4MD. It was more expensive than on other sites but I figured I would get better service. It said shipping in 3-5 days. Two weeks later it arrived... without a seat.! I called and was told seats are extra and must be ordered separately. No where on the website is this noted. The website DID say a REPLACEMENT SEAT could be purchased. While on the phone with them, the item was taken down from the website and the wording slightly changed. I ordered the seat and now two weeks later, it has not arrived. I called again and was told(after 1/2 hour on hold) that it was on backorder and should come in today. I won't hold my breath. I live in a senior community and will not recommend this company to anyone although all are waiting for my opinion.