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42nd Street Photo Reviews Summary
42nd Street Photo has a rating of 4.3 stars from 447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 42nd Street Photo most frequently mention 42nd street, customer service and best price. 42nd Street Photo ranks 4th among Photography Equipment sites.
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I have nothing but good things to say about 42nd Street Photo. Good prices and fast shipping. A phone call if you have a question and they will have you on the right track. When I add to my camera gear 42 Street Photo is the first place check out.
The website is easy to navigate and informative. Prices are great! Customer service took extra care to make sure delivery went smoothly.
I just ordered a Sony DSC-RX100 20.2 Megapixel Digital Camera. After receiving a confirmation email, your agent called me telling me that in order to be sure to get it by mail, would I like my package to be signed whenever it delivered? It is nice and thoughtful idea to have a personal contact with the costumer. Thank you ver much.
K Luu
After having problems with 42nd St Photo I finally received resolve.
I received a call form 42nd St Photo today (10/6/18) and the representative was very apologetic, sincerely apologetic and offered to refund the purchase price and a returned label for the defective camera as I requested. I must say it was redressing to get such concern, genuine concern for a company.
After offering to give me what I ask for, a refund, he went on to say that 42nd St Photo would like to earn my business, since I had used them in the past. He offered to personally send the camera making sure it was new in the box. He also offered a financial incentive, which I felt was very generous and a real show of good faith on 42nd St Photo's behalf.
Everyone makes mistakes even companies, but what they do when presented with the mistake is what shows the real character of an individual or in this case a company.
Once the situation came to the attention of someone of authority in the company, 42nd St Photo, the matter was addressed in a manner befitting a reputable company.
I will have no hesitation making further purchases from 42nd St Photo.
My wife is a professional photographer and we know how professionals should act, though it may be hard to find these days. I believe 42nd St Photo has acted in a very professional manner in resolving this problem.
My recommendation when dealing with a problem with any company is get to top, or at least to someone of authority and make your issue clear with that individual. If you get double talk or jibber jabber from the first person move on to the next. There is usually someone who really cares about the company's reputation.
I found that someone, Thanks 42nd St Photo for restoring my confidence in your company.
I purchased a Canon EOS 7D Mark II over a year ago from them and the only comment I have for them is Excellent customer service. They made my purchase experience so easy and smooth. I placed the order on 11/08/2016 and received it within days after the order was placed and the package was well sealed and protected from shipping damages. I was very surprised and pleased with their quick turn around time on shipping the merchandise to me.
Great Job, I would continue to shop with them for my audio video needs.
As a person who makes new camera purchases infrequently I needed help. 42nd Street made sure that I had the correct batteries and storage card. They made a great camera bag available. They were very helpful to me in resolving one software issue by myself.
Easy to use website. Customer service was very helpful. Was able to answer all of my questions on the first call.
This lens seems to be sharper then the same Nikon Lens. Negative: the lens focuses in reverse of the Nikon lenses and takes a little time to get used to.
Purchased for my daughter and she loved it. Quality Nikon camera and lenses with all the accessories. She got some excellent photos of the recent solar eclipse.
I had got my Cannon T6i from this a yea back and their service is excellent. I was basically searching for T6 and they gave a better deal for T6i and so went with it. Their customer service is also good and helps in getting the right lens for camera. Overall satisfied with the camera.
I bought a Nikon D3300 camera from 42nd Street Photo, and must say it's been a trouble free camera to use. Was not sure what SD card to purchase and salesperson directed me to the right one to use. I will use this company again in the future for my photo needs.
Easy to shop and order camera parts. Great deals and prices on lens for Fujifilm cameras. I was expecting to pay more based on eBay typical prices.
Purchase a lens great price, great product fast delivery! Will continue to purchase from this company. Vey helpful and knowledgeable.
I first purchased a 35mm camera from 42nd Street Photo at the store in 1981. I wanted to purchase a Canon 100-400mm telephoto lens and filters and 42nd Street Photo came up as I searched online. I called them, talked to Michael at extension 5018, confirmed that I wanted US version, and I purchased both items by phone. Lens and filters were shipped out the same day I ordered, delivered exactly as ordered, and I received on the date promised. Customer service was first class!
Very friendly, courteous and knowledgeable staff. I always enjoy dealing with them and the products arrive very quickly. Thank you.
Worked out a great price on a Canon 5D Mark 3 with 24-70MM lens. Everything went as well as could be expected.
I knew the SLR that I wanted, but I needed to make sure the my lenses were compatible with that camera. That was the start of an excellent conversation that turned into a consultation with 42nd Street Photo where we identified the equipment that would result in the successful completion of my project. Over the past eighteen months I have completed numerous projects and I am very pleased with the advice I received from 42nd Street Photo. My experience was excellent with 42nd Street Camera.
I can't say enough about the excellent customer service 42nd Street Photo offers. When I was evaluating the pros and cons of the Canon 11-24mm super wide angle zoom lens, my 42nd Street Photo salesperson provided me with a the information I needed to determine whether I should purchase a gray market version or the "legitimate" Canon lens (I chose the latter). The lens arrived in perfect condition.
I had a great experience ordering my Canon lens from 42nd Street photo. The lens was perfect. I originally ordered the wrong lens and they called me up to tell me that and they fixed my order. Great customer service.
This is the place to shop for New Quality products. When I look at other Companies they promass more and deliver less. 42nd Street Photo is the alway the best!
From the business
We sell digital cameras, camcorders, audio and video electronics. Located in the heart of New York City, we are the store you've known for over 40 years. Shop 42nd Street Photo online 24/7 or visit our store on 5th Avenue between 35th&36th street for d...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members