1ST CHOICE

Today I followed up a Used Alternator quote sent via 1st CHOICE - The company were located in Birmingham & I went through the process of ordering & paying for the part; Including delivery & vat it came to £84.5-10 minutes after I received a phone call from the female phone operator " Your payment declined " - " Excuse me but my online account is clearly showing £84 has been taken" "Well your payment declined so we can't send the Alternator" - I then spent half an hour on the phone to my bank being grilled via varied security questions, only for them to confirm " YES the payment to the breakers went through" - I now have to fill out a form & wait 24 hours to be refunded - it's Friday tommorow & probably won't be resolved UNTILL Monday. I now have to find another used Alternator source & part will not be here in time for Wes morning Garage Appointment. Fuming to be honest & such an aggravation & waste of time. Out of principle now, I will not be sourcing anything from 1st Choice again - Muppet Operation

Ordered and paid for part a few days ago with the assurance it would be with me shortly. Get phone call a few days later saying part does not work and will not be sending it. Why advertise it if it does not work. Incompetent!

Ordered a gear link cable:

On Fri 25th March 2022
Estimated delivery 2 working days
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Called Following Wednesday 30th after it still hadn't arrived in 5 days
A rather surly individual who obviously resented speaking with me informed me that it was on its' way and would be with me.'Thursday mate, Friday at the latest'
That would have been 7 days

It didn't arrive the following Friday

Called Saturday 2nd April

An equally sullen individual informed me that it would be with me Tuesday at the latest.

This would have been 11 days

When I asked where the part was, I was assured that it was in transit.

Didn't arrive on the Tuesday

Called Wed 06th April 2022

Spoke to two people, not quite as surly but obviously not keen at all to be helpful.

Told Fri 9th at the latest --- would be 14 days

Asked them to confirm the address it was going to they gave the house number incorrectly, when I corrected the I got..."Yes that's what I've got, sorry I was looking at something else."... hmmm

Still waiting for delivery but have very little faith.

If they manage to deliver the right part sometime this week or next I'll write another review giving them o 2 stars depending on how long it takes... but the farce I've been party to so far warrants no stars at all, I've only given 1 as it won't let you submit a review with no stars.

They simply don't pay.Took my husband's car about 2 weeks ago and now even not answering on emails. Avoid.

I was interested on a part, the couldn't send a photos. They said I have to give them my bank card number first. How can you buy a car part if they don't give you a option to look at it first. Dougy business. Don't trust them

I have an old Audi a6 1997, when my engine finally gave up the ghost. I was about to send the car to car heaven as my searches were fruitless on eBay. My wife used this company, within an hour they had found me the right engine at the right price. I was slightly apprehensive, after reading the reviews but they delivered when they said they would. They even called to check the delivery address, as it was going to garage where my car was towed.
The engine was perfect

Complete time waste… you get a quote then get told the part is sold.specifically orange auto salvage the guy was unprofessional with an emoji

Avoid at all costs! Total shockers.
Ordered a rear wiper motor for a Subaru Legacy. The order quite clearly stated the model and year of the vehicle. They sent us a rear motor for a 1998-2003 model. Our vehicle is a late 2044 Model.
As our car was in for service our mechanic had to purchase a different model.
We contacted 1st Choice Spares UK expecting to be refunded as the mistake was down to them, only to be treated with total disdain by a very rude chap on the phone. He refused a refund without any valid reason only stating "where do I draw the line". Under Consumer law the product was not suited for the use it was intended. They refused to accept responsibility for their error. Avoid as if THEY send you the wrong part THEY will refuse to refund!

After Derby auto salvage took my card details including the 3digit CVV number and telling me that the part is on the way, it turns out that 3 days later they never had the part in the 1st place.
It now makes me nervous to give my card details out through 1st choice spares as I feel they don't monitor their partners.
For all I know Derby auto salvage could have sold my card details on to fraudsters!

I purchased a motor for $1100 and paid $175 to have it shipped to my mechanic. This motor was found on car-part.com and it was rated an "A' and even said "very good". I called and confirmed this with orange auto salvage and they said an Allstate insurance agent was with him when they cranked so I went through with the transaction. They gave me a 90-day guarantee on the motor. Upon receiving the motor and installation as soon as the motor cranked it was knocking. I called them back immediately to let them know and they got very defensive saying "that's impossible" basically calling me a liar. I then reminded them of their 90 day guarantee and they said to ship the motor back and they would send me another one. I did as they requested and spent $300 to have it shipped back only to find out that they would not take it and their reason was damage. I have pictures from the shipping company to prove there is no damage to the motor and its in the same form it was when it was shipped to me. It cost me $1275 for purchase and shipping, $550 to have it installed, $300 to have it shipped back and I have not received what it cost for them to take the motor back out. This is very unprofessional. All I ask is that they hold up to their word.

Before I start No I don't work there or no anyone within these companies.
Exceptional service front start to delivery, orange perfect communication, thanks Matt, and delivery very quick well wrapped and secure to pallet when arrived. Checked shafts all fit so busy weekend coming to fit. Many thanks to all involved.

Bought a replacement rear window from this company and was very impressed with the service I received. From their phone operators, who were extremely helpful, to the speed the part was delivered could not have been better. The way the glass was packaged was remarkable.

Mr W Duthie Dundee Scotland

WOULD HAVE GIVEN ZERO STARS BUT IT WOULDNT LET ME!

I was looking for an engine for my 2.7 Audi, I checked google and did my research before making such a large purchase. I was directed to 1st choice spares who allege they are part of a network of respected and verified part, engine and vehicle service dealers. How wrong was I! - I was offered a bunch of quotes however the phone number on every quote was way to similar for them to originate from independent engineering firms. Each quote was more expensive that the last making me think that they were trying to 'pressure' me into taking the cheapest. Around 40 calls and emails back and forth convinced me to give the a go, on the assurance of an unlimited warranty and a 2 day delivery to my garage. The engine took 34 days to arrive, when it arrived it wasn't the reconditioned tested engine I ordered, it was a heap of s++t, the engine was wrong, rusted, packed on a broken pallet. Upon further inspection both myself and my mechanic noticed that parts were missing or broken, it was covered in rust and full of water... and the engine numbers had been poorly sanded off (this was done prior to dispatch judging by the fact it was the only part of the engine not covered in rust), when I contacted the supplier and 1st choice spares they seemed immediately dismissive as if I was the one trying to fiddle them, months of emails and texts, months of lies from the suppliers led me to do my own digging into this alleged legitimate business - I quickly discovered that they are a front for their own scrapyards, the engines they supply are taken from dead vehicles... way past saving and certainly not worth the £2500 I spent. The removal of the engine numbers meant that I couldn't track or trace the origination of the engine, which immediately raised a red flag.

Its been 4 months, I have no engine, I have lost the money (they pressured me into a bacs payment stating that their card machine was broken and that there were 3 other interested parties in the engine I ordered)

DO NOT USE THIS COMPANY, DO YOUR OWN RESEARCH AND YOU WILL FIND THAT THEY ARE COWBOYS WHO DOWN AND REOPEN THEIR COMPANY AT THE SLIGHTEST SIGN OF TROUBLE

If anything goes wrong they will weasel out if it and try & make it your fault: "you must have got it from another website" or "we have no record of your purchase sorry". KEEP AWAY FROM THESE CON ARTISTS

Ordered a hard to find part, a rear r/h passenger side window for a 2000 Chrysler Neon R/T. Got a message via 1st Choice and Orange Autosalvage, they had a window and called me later to confirm that it was correct and take payment. £42 delivered. Received the window very well packed a few days later, after cleaning it was like new and the correct part.

Thanks guys.

As a second hand parts virgin, this was for me a daunting task. However, after speaking to Tom after receiving his quote, this was one of the easiest things to buy. Even with an unforeseen problem the service we received was second to none.
Thank you Tom

Engine arrived on time but with old engine oil and the oil filter full of metal parts. No refund as yet after one month. Best stay away from this lot and save yourself a headache. I tried to email 1st choice with my complaint. Not possible. 2 stars is to generous.

I ordered a audi a4 gearbox which wasn't the right however I called them an they said they will have the part collected an reimbursed the company is called orange auto Salvage i would use them again in the future

Beware or this site, i bought a altenayor from a@l autos ten days ago and despite promise of delivery every day, am still waiting.
1st choice sent one email, was told the same and i have received no reply from them since either. K wagland pensioner