AA Motorcycle Shipping

It's my first time making a shipment. It seems simple enough, I just hope I do not run into any issues.

Tracking system did not seem to be accurate.

Cycle sat in CA for almost a week before it was delivered.

Delivery was made by a box truck carrying appliances, with no special provisions for cycles.

Good news, the bike arrived and although really dirty, it was not damaged.

Am not computer literate so called in to make order and was told it had to be done online. How about giving people a choice? Sounded like the lady didn't want to fax contract.

Why can't I put things in the saddlebags for my brother? It did get to Florida right on time. My brother is happy so all is well. Thanks.

Quick and easy. The price was almost half what I was quoted from another company. Here's to safe travels.

The transport company that you use needs to get better as far as updates on their location and if the projected deliver date cannot be met then they should be in contact with you so you can contact the buyer and give an adequate explanation.

I would like to rate the use of your service after we have completed the deal and I received my bike in good condition. So far the experience has been satisfactory.

You should offer better insurance. I had to pay a large added fee to insure my motorcycle for its value

Trying to make special arrangements for date of pick up and delivery was frustrating. I had a hard time communicating with the person on the telephone. I just hope the information provided in my web request is understood, since I was not really able to provide that via telephone.

I will have to wait and see. The gentleman on the phone said they should be able to pick up soon and drop off. So, if everything goes according to plan, I'll definitely recommend or give a great review to BBB or wherever.

From quote request to delivery of my motorcycle, AA Motorcycle Shipping proved to be a great shipper service. I was quoted about $175 less than other top rated motorcycle shipping companies which offered the same service. They estimated a pick up date 3 days after I placed my order and picked up exactly on the 3rd day. I really like that they offer tracking and you can check in to see where your bike is at as it moves towards its destination. Transport from North Carolina to California was 1 day earlier than quoted but since I opted for Door to Terminal service, my motorcycle was not unloaded off of the trailer until 1 day after their delivery date estimation which was not a problem for me. The staff at the terminal were very helpful and friendly when I called them to check status for pick up. Once I arrived at the terminal, they informed me which dock to check in at and wait for them to bring out my motorcycle. I was very pleased to see how it was tied down to a specialized pallet for motorcycle transport. Absolutely no damage or scratches on the bike. Overall this company is great and I would definitely use them again and recommend them to others.

With no confirmation of date for pick up, this site leaves me concerned as to whether or not the date can be met. How do I know when a truck will arrive? And delivery made? This part is a bit lacking.

Also, my bike has an alarm system that requires the key fob be with the bike during transport. Otherwise, the alarm will keep triggering while the truck is moving. This will run the battery down and most likely irritate the driver.

So good so far, my Dad lives in an upscale RV resort and providing everything goes well, he will be referring to all his friends...

Discounted price was $830 +$50 extra for actual value, would expect $880 cost.. is the rest tax? Good to add on screen..

"Our experience with AA Motorcycle transport was excellent. Our son's motorcycle was delivered as promised from Massachusetts to the state of Washington without any problems. I would highly recommend this company for any transport. They are extremely helpful, dependable, courteous and very responsive to any questions or concerns". Thanks again for great service !!!!

Dennis & Joanne Gallant

I called customer service about a carrier issue that did not contact me to schedule a delivery, albeit it would have been early in the delivery window. My scooter arrived in Omaha, NE on a tuesday evening. No one called me to schedule a delivery. I live in Lincoln, NE about 50 miles away. I contacted customer service and was informed that I could contact the carrier, which I did. The carrier claimed they called me, which did not happen, nor did they inform AA1 motorcycle to let you know I could not be reached. Instead, the carrier chose to leave in the their warehouse until the next week since they only ship on Tuesdays and Thursdays. I decided to pickup the scooter on the following Thursday, after Omaha NE received it. I then called your customer service department to express my displeasure. I was assured that I would receive a $25 dollar credit because I picked up my scooter in Omaha as well as a form to submit a formal complaint to the carrier. Neither promise was fulfilled so far. I hope someone will look into this matter since my shipping experience was less than optimal. Thanks Bobby Torres

Very professional company and easy to deal with. Simply go to their website to get a quote by inputting type of vehicle, to and from zip codes. You get the quote right away and could easily add additional insurance coverage to the $5000 that is already included.

Highly recommend their services. They come to your doors to pick up and deliver on time to customers doors. Very pleased with the overall transaction. Will be doing business again.

Bike was delivered in a box truck and it was laying on its side against some boxes when they opened the truck. No damage, thank goodness the truck was filled to the brim with boxes for another delivery

Note: I wasn't happy at all with tge upgrade features and the fact it sat in Anaheim for a week. Only for tge order to be dropped after a few calls to find out my it wasn't already delivered.

The motorcycle was put onto a dedicated crate for shipment and it arrived within a few days. The price was good considering that many others would have charged ~$200 more. I wrapped the motorcycle in plastic foil (the type that is slightly sticky but comes off relatively easily) to protect the paint in case something rubs agains it during transport. This probably was not needed but it can't hurt. Overall, very good experience with shipper.

Please be careful with my bike . This was actually pretty easy to do thank god because I'm not very good on a computer or phone

Everything has been pretty straightforward. The quote was delivered quickly and included a link to continue my order which worked well. The order form was also very simple (though maybe a little too much).

My current shipping needs are possibly on the more complex side because I won't be at either the pick up or drop off location, so at this point I'm just hoping it goes smoothly. Since it was more complex, I left a lot of comments, but the confirmation page didn't preserve my formatting. Also, the comment box was pretty small and not resizable, so it was a little tough.

Customer service is rude and they never call you back ever and if you don't mind waiting 3x as long for your goods to get to and again customer service rude then good luck took almost a month to get my motorcycle never again