PetMeds

Ordered product, it didn't arrive after several days, so called the site, was assured my product would ship out that day, paid for overnight shipping, it still didn't arrive so called the site again, was told that oh, they had lied to me the previous day, they actually didn't have the product in stock and wouldn't for at least another 2 weeks. They never once contacted me to let me know they didn't have the product, the website didn't list it as backordered.

My dog, Lucky, thinks these Heartguard chewables are the best tasting chewables around! He is so picky and finicky with any medicines and no matter what you do, even using peanut butter, he won't eat it and will try to eat around it and what's left the... the medicine. Lol So, he loves this Heartguard chewables. What Lucky's Mama loves is PetMeds is a great company with excellent prices and Awesome Customer Service. They will go out and about to help you with your order. A+

Ordered flea meds from them when I was in a terrible situation with my little Chi. His topical meds stopped working way before I could reapply and he was getting fleas. My vet told me I could safely use a chewable, so I ordered Nexgard from PetMeds and paid the outrageous charge for overnight delivery. I was promised it would be delivered the next day. They said they received the prescription past their cutoff for the next day delivery, but assured me it would arrive by the next day. When I received the delivery confirmation from UPS, it said it wouldn't be delivered until four days later. Meanwhile, my dog is suffering with fleas and I had now paid for overnight delivery but receiving the meds within the regular 3-5 day free delivery window. This was my first time ordering from them and it will definitely be MY LAST TIME! They promise what they can't do...very unreliable!

I bought these tablets for my 8 month old Great Dane, Fenris. He is a handful and growing very fast. If you know much about Great Danes you know how fast they grow. As he is my 2nd Great Dane I am concerned with his joint health also. I purchased these tablets as a preventative for joint health problems. I do have to say that Fenris absolutely loves them. I have even used them as a once a day treat to teach him to shake and sit. He looks forward to them every day. When I shake that bottle he knows what time it is.

Placed an order for two Braveto chews for my dog! A six month supply with a prescription from my vet. I received a pack containing one chew (a three month supply) I emailed over and over and received the same response stating that my order was for one chew supply, I can pull up my order and clearly see it was a six month supply, they say the prescription was only three month supply, I know it wasn't and my vet confirmed it wasn't. I should have listened to my vet, they told me not to use this company stating that had ethical problems

I went here to save money on meds for my rat terrier. I will start looking for another company. First, she had a heartworm exam October 2023, and the meds were denied. She went for yearly shots 12/26/23, and I denied the heartworm exam since she just had one. This was the vet's error and not them; however, both parties have made it difficult and a pain in the tail for meds! Both parties should work together to correct the mistakes, and I should not have had to call three times! Then, they denied the gabapentin she is on. They state the vets with the pharmacy denied the meds because it was too soon to order a controlled substance. Interesting! Your customer services reps advised this wouldn't be an issue as long as the vet approved. Do they not all work together and are they not all on the same page? I work total loss insurance, and I go over and beyond to do my best. They should do the job I do and maybe get taken down notches. I deal with a lot daily, and I have to do your jobs too. Get it together! I should call once and it all be taken care of, but every time, this becomes an ordeal.

Reply to 1800petmeds:
I ordered before the cut off time on the 31st so I should've received my meds on the first. They DID NOT contact my vet until the next day. And they even said that to me on the phone the next day. And I had to be the one to make sure they sent the email to my vet and that didn't even happen for an additional 3hrs! I mean luckily my vet was quick to reply so I could even get my meds before the cutoff time on the 1st since as I said it took 3hrs for that email to go through.

I tried ordering a prescription for my dog online through this company and so far it has taken two live chats with them and three phone calls to my vet and they STILL haven't shipped the order. I have the prescription in hand that I can fax but they won't accept it - I would have to mail it and wait 7-10 days for it to be processed. This medication is my dog's last hope - if he doesn't improve on it he will have to be euthanized so it is IMPERATIVE that he start it immediately. Their archaic system of obtaining prescriptions and order processing has to be updated as dogs' lives are quite literally dependent on getting their prescriptions filled in a timely manner.

They arrive much faster than I thought. You even had to get in touch with my Vet! I want to buy a box treat You sent us too if I can. I do not see them on page.

This company guaranteed 5 day shipping to Canada and I paid $15 for this as I needed pet medication urgently. After 20 days of calling up and enquiring as to where it was, I found out they had incorrectly sent it to Australia for no apparent reason at all, and despite my receipt/all my details clearly showing shipping address in Canada. No one had told me this on the many other times I called (when they told me it was 'on its way to Canada' and no apologies in the end. Totally incompetent. Use the word 5 day delivery guarantee as a scam to get you to purchase when they do not even have stock on hand and make you wait up to 20 days or longer. This business would never survive in a real world setting but they think they can continue to operate like this online + maintain a reputation, good luck with that!

This place is a total joke and Im seriously considering exercising my consumer rights if I don't get a refund in 5 days. I will also make sure any potential customer of this company is aware of their reputation and the way that they operate. FYI Petmeds, some of your customers are lawyers and know their legal rights...