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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Prices were cheaper than other places online, ordering process was easy and painless
I had missed my eye apt and was nervous about getting more contacts before I ran out. My prescription was still good luckily. Logged in, typed in the name on my contact box in the description search bar and it was done, that easy. They came almost immediately just like the shipping said, no delays. It seems expensive but in reality compared to any place without using insurance the prices are really good. Would def recommend, 5 out of 5!
Ordering the contacts was very easy but they don't state the cost to get colored lens. Got contacts and I couldn't see with them on. Contacted company and was told I was sent wrong ones. Haven't gotten the right ones so I hope they follow through and mail the right lens as soon as possible
The ordering experience was easy: uploaded my prescription, it was quickly verified and approved. However, it then took about a month to receive my order as they had to order from a supplier even though they were said to be in stock. Was annoying, but not the end of the world. I now have my contacts, and they were cheaper than any other supplier.
I ordered contact lenses here, and I had not immediately realized there was a delay in the order. My eye doctor's office had not added the base curve number on my prescription page. A staff member from 1-800-get lens helped me with this. She contacted my eye doctor, got the information, and got my order set to ship. It was a great experience!
Ordering was super easy as before. Was running out soon but I knew I had time because of the last order was delivered fast! A week later I get an email saying they are going to be delayed for a few weeks! Waited few weeks but almost went to a different company because I was going to run out. Probably won't order with this company again.
I knew the type of frame I wanted. They had them and the best price I could find. Fast shipping and 0 problems.
I thought it was supposed to be canceled because you guys had to reach out to another website to get the contact lenses and then I find out that it never was canceled and then my shipment shows up after I already went to another company and paid for contact lenses which isn't of running me over $300 for the purchase of both the contact lenses from two companies so for this reason I won't be ordering through 1-800 get lens.
I was able to get my contacts quickly! I was constantly being updated about when they would be shipped and the overall process. They didn't have my prescription and had to reach out to their third party, I was never not notified about each step which made me feel really secure about my purchase. Thank you for making everything so easy!
It was fine. Could've been a little quicker with all of your extra fees that I paid in addition to shipping
Ordering experience was easy and quick. My complaint is that my contacts took over 3 weeks to ship. They were delivered only took a few days later, but if I would have known that it would take 3 weeks to ship, I would have made other arrangements. Extremely disappointed in the shipping time frame.
Excellent customer service! Happy to have found this company for my contact lenses orders
Easy and fast. They called my doctor for me to verify the prescription
Great prices arrives to my front door 6 days after placing order.
My order was shipped and received correctly and very timely. Thank you!
Thought I ordered 2 12-pack boxes, 1 box for right lense and 1 box for left. I received 2 12-pack boxes for left lense, no refill of right lense.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members