Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Was satisfied that order was delivered on time. I love that I can wear them when I don't feel like wearing my glasses.
Had a really bad feeling about this advertized "Rebate" to significantly lower cost per box. Did not pay enough attention on my first trial order of 2 boxes, thank goodness did calculations before placing 2nd-8 box order, after rebate these are $10/box higher than other sites. They are tricky but pat on the back, I caught it in time, just wish there was a way I could warn others to stay away!
I ordered my contacts on a Wednesday for delivery on a Friday and didn't get my contacts until the following Tuesday.
They came super quick and were exactly what I needed! Super good shipping and overall, very satisfied.
I was told my order couldn't be fulfilled because I needed a recent prescription for my contacts. So I ordered from another place and then a week later I found out that you approved my order. So now I'm stuck with many contacts. Does not happy with that. Hopefully my eyes don't change soon.
Disappointed that it took almost a month to receive from order date. Once items were shipped, delivery arrived as expected.
Took almost 2 weeks to receive order and had no communication on shipping information/ tracking numbers.
I like my contacts and they were a great price. Product came right on time and was exactly what I was expecting.
The order process was good and convenient. Product is good too. Shipment is slower than promised at the moment of ordering lens.
It was good! I thought the shipping would be faster though but in general I'm satisfied about quality of product
I was told the items i was ordering were in stock, and two days after payment I was notified that the supplier was in short supply and that the delivery would be delayed. The same thing happened again. I was not compensated for the delay and as a result was forced to wear glasses for several important appointments.
Easy ordering experience, love the ability to choose different types of contacts. Would highly recommend
After not receiving my order in a timely manner, I reached out to Customer Service. The mishap indicated a second party mishap occurred in the mailing/delivery process. Once I reported not receiving my order, the company immediately responded and made sure problem was corrected and my contact lens were replaced. I am enjoying the product.
This was my first time ordering contact lenses without going through my optometrist and it was a very simple process. I have ordered eyeglasses online before, however, this was my first time ordering contact lenses. I was very happy with the service.
I placed my order on 2/27/2025. I received an email that my contacts weren't in stock and had to be ordered from the supplier. The same thing happened last time I ordered, which was in November. It just seems weird that it was twice in a row.
Placing my order was easy and the discount was nice, but I was disappointed that I had to wait three weeks for my contacts to be delivered.
1800contacts is pretty easy to use my only complaint is the shipping cost. 2 boxes of my contact are 130 but total is 207 that's alot
I ordered a year worth of contacts. The person who placed my order on the phone spelled my street wrong and got my ZIP Code confused. When I got the email, I realized those things were incorrect, and I was quite worried about whether I would get the shipment when I sent an email about the mix up. I was told that I should call USPS and fix it. I did receive the contacts. I'm happy to have them, but it was stress that I wish wasn't a part of the experience.
Why aren't hard contact lenses shipped in the manufacturer's retail packaging like soft contact lenses? Both of my orders with 1-800-GET-LENS were shipped in a generic case stapled to the packaging list. This practice raises concerns about the authentication of the lenses received, as it can be challenging for customers to verify that the products are indeed the correct brand and type ordered. Furthermore, I have been informed by my optometrist that "used" hard contact lenses can be returned to the manufacturer. This information has heightened my concerns regarding the potential for retailers, such as 1-800-GET-LENS, to acquire used lenses at reduced costs and sell them as new. Given that customers lack the resources to conduct independent testing of the lenses, there is an inherent reliance on the assurance that the products delivered are the lenses ordered. For most companies, higher profits are the impetus, so trusting a company always to do what is best for customers is nonsensical.
This was my first experience, ordering contacts online and it went so smoothly! I thought the website was easy to use. I really liked that. They followed up on the prescription and wanted to talk to an eye doctor to make sure they got it right. I love that they confirmed that the contacts arrived. I would definitely order from them again.
I ordered but there was a delay and instead of shipping them out faster, u sent it through regular USPS. Won't buy from u again
A rebate offer is available BUT you have to wait a few months to receive it. Also they request that you mail with signature required. More money. Won't order again from the company. Really don't understand the delay.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members