From the business
We are a Direct-to-Consumer CPAP store that offers cost effective options for purchasing your CPAP machines, CPAP masks, and CPAP supplies shipped direct to you. We cut out the "middle man" and pass these great CPAP discounts and savings on to you. We offer a wide selection of the newest ResMed, Respironics, and Fisher & Paykel CPAP products on the market; all backed by manufacturer warranty.
1800CPAP.COM Reviews Summary
1800CPAP.COM has a rating of 4.5 stars from 1,542 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery and timely manner. 1800CPAP.COM ranks 1st among CPAP sites.
The title says it all! Great fast service! This is really irritating 50 words are not needed!
Bought the wrong product. Can I return the product?
It is easy to order supplies, and they are delivered promptly.
I love this site, it is very easy to navigate. I never have problems with them and the shipping is fast.
They were out of the mask replacement I needed but sent me an email letting me know along with an estimated delivery date. It arrived sooner than expected. Great customer service and fair prices.
I'd made an order that never arrived. Customer service was very responsive and helpful, and sent me a replacement package right away. It was a very pleasant exchange.
Great experience & just what was required. Suggest you try it.
After receiving a broken face mask, 1800CPAP replaced it for free and SUPER fast! Thank you for your quality customer service!
I received what i ordered on the day that I was advised that I would - great
I can only hope the facility is a clean room, because they open manufacturer sealed supplies and repackage them. For the EXACT same price, I'll go get my replacement nasal pillows at CV$. Oh, and the unsubscribe doesn't work. Two weeks after the fact, I'm still getting emails.
Positive: my parts were genuine, not knockoffs. Shipping was timely.
I ordered from Canada. My order delivered within a week. Very satisfied. Easy to use online process.
Had exactly what I was looking for, and even less than other sites. I did pay for faster shipping as I needed it sooner than later, and even with the extra shipping was less than others prices. Ordering was easy, came exact as ordered.
I had a great experience with 1800CPAP.COM. They had the best price and accepted a promo code. I received my order in just a few days. Everything was great.
I ordered an Ultepap device for travel. Doctor's office provided a prescription. First issue was that it took several attempts for my doctor's office to get a fax through. When they called 1800cpap, they were told "keep trying." This isn't a good response to give a doctor's office, as they are likely to give up, requiring the patient to intervene.
Given the long delay and seeing that my order continued to be on hold, I had to contact the doctor's office. That is how I learned of their trouble getting through. They told me that they had finally succeeded in getting the prescription e-mailed, so as far as they knew, 1800cpap should have what they needed.
My next step was to contact 1800cpap to find out why my order continued to be on hold. They told me it was on hold because they only had a prescription for an EPAP mask. Hello? That is what I ordered. So, the prescription for what I ordered was sitting there, and the order was waiting, and it took me following up for them to get matched. At least they understood the issue and got the order shipped promptly after I followed up.
So, the initial order took way more babysitting than I expected.
My other concern is that there are supposed to be replacement valves available for the Ultepap, and 1800cpap does not carry them. This means the patient has to buy another starter kit, which includes 3 sizes of inserts and presumably costs more than simply being able to purchase the parts needed.
Immediate and satisfactory resolution of my problem (which wasn't their fault to begin with). Buy with confidence.
Just wanted a spare tub for the "just in case" moment. I usually get this free through Medicare and my Supplemental Insurance, but didn't mind spending the $29.00 for the purchase and very quick delivery. Price was extremely fair, since I notice companies charge Medicare an outlandish price. Thank you!
Hello. There's nothing wrong with the machine, but it didn't work for me. I am a mouth breather, so I had to buy a full face mask. The unit would start out fine and I would fall asleep. Then, when it ramped up all the way, my mask and cheeks would inflate and wake me up. So it's in my closet with all the other devices that haven't worked. I've resolved that I will live with apnea and try to make do.
Website easy to use
Great follow up on status
Would use again
They were only too happy to take money from me for a Nasalaire II system when they knew good and well they didn't have any more of the systems neccessary parts and weren't going to stock them anymore, meaning that the things I went ahead and ordered- I wasn't even going to be able to use them. They allowed me to think that they were just temporarily out of stock. Get your act together people. They did nothing at all to rectify the situation. They just took the money and ran after I followed up to try to solve the issue. Not impressed.
Efficient, speedy and accurate at a reasonable cost
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members