This site was misleading and the customer service was very poor. I ordered a Yale lock thinking it was in stock and even paid for 2-day shipping. It turned out the item was back-ordered for 4 weeks and I was not given any status on this. I would recommend it to anyone. I ended up canceling my order.
Horrible warranty customer service. Management * is horrible hands-down I would've fired her a long time ago she's very unprofessional. Obviously nobody there knows what they are doing I'm still waiting for an MVR pack that still has not showed up and they don't seem to have any record of me calling with my case number that they asked me to get from hike vision
*Personal information redacted by admin
I had bad experience with their customer service so I added the review on their online store. They deleted it. They have about 1600 review and they are either all perfect or almost. I wonder how many bad reviews they had and deleted. So Shady. If delete bad reviews, it already says something about their service. I should done some research before I ordered products from them.
Unable to reach telephone sales initially
Shipping costs when I tried to place order electronically were prohibitive for small purchase. Once I received offer for free shipping purchase was much more practical. Eventually was able to update my system to include this as a replacement for my older motion sensor which had malfunctioned.
I placed an order 4/22/20. They charged my banking account $457.50. Thats fine that is for what i had ordered. The Very next day they took another $660.00 from my account. I call and */Manager says it was a problem with their software. I wait 6 days for $660.00 to get credited back to my account. Then 5/7/20 they charge my bank account another $330.00, so i try to call *. No Answer of course. Then i call my sales person *. She takes vare of the situation with accounting. Its 5/11/20 still waiting on a response to why this is happening and my Money.
*Personal information redacted by admin
We did order a digital license online from 123.6 days letter no licenses, we did email follow up, no response. 3 days later we called in to check on the order. The response was, the order was canceled. Its fine by me but a courtesy email or phone call would be nice, you just wasted 9 days of our time. On top of it, they did not refund.
Please stay away from this people.
It is not often I write a review. This company knows their product and walked me through a very complicated Bosch NVR setup with a camera I did not even buy from them. They know their stuff. Younjust do not get help like this anymore! I highly suggest them.
I have placed 2 orders with this company. The first one was "OK" as I was promised it would be shipped on a certain date and it did not - 3 days late. I decided maybe this was just a fluke and would try again. Again I was promised a ship date and it was not. After 2 weeks of asking, finally I got an answer - it was being shipped the next day and I would get a tracking number. 2 days go by, and still nothing - I reach out to cancel and miraculously I get a tracking number stating the label was created but there is a delay and NO ETA. After contacting them to cancel the order the second time, they refused and stated there is nothing they can do.
Stray away form this company, it is not what they say they are - they do not have a "huge inventory" they order everything and have it dropped shipped. Their service is subpar and extremely lacking. There are better places to shop on the web than this.
Awful, awful company - my order was never processed on there - they send manufacturer never told them. This happened before china virus craziness, and now it's happened again. Manufacturer never shipped the item to them. I understand delays, but why both times did I only learn about this from me having to follow up - and following up meant multiple upon multiple phone calls and messages with no responses. BC19 and AC19.
Arrived quickly despite the awful postal service at the moment. Great product. Very happy with ease of setup, ease of use and quality of playback. Customer service very informative prior to sale.
This camera is brilliant, the videos are so clear. It took a few days to work it out and fit where I wanted it but I am so pleased with it and would recommend this camera to anyone.
Ordered on July 20. Called on July 27 and told 3 weeks for delivery. Called on Aug 19 and told that cameras were discontinued. No notifications that order was not going to be shipped. Held on to the payment as long as they could. What a terrible company!
Digital Video Recorders from 123securityproducts are fantastic. Easy installation, reliable recording, and remote access. Provides peace of mind knowing my property is secure. Very satisfied with the purchase.
Digital Video Recorders from 123securityproducts are excellent. Easy setup, reliable recording, and remote access. Provides peace of mind knowing my property is secure. Highly satisfied with the purchase.
* my rep made promises he never kept. I ordered a system and he promised the order would ship the next day. What he failed to tell me was the cameras were out of stock and would need to be shipped from CA to NY and then they would ship the cameras to me. * knew i needed the SYSTEM quickly and lied to me about the status. Over two weeks later I am still waiting for the cameras to arrive. I have cancelled two installs costing me more than $200. STAY AWAY from this company
*Personal information redacted by admin
Save yourself time and money and do not buy from them. Customer service is rude and has an attitude that the customer is wrong. Tried to tell me something was on the website and I was blind and couldn't see it.
My experience with 123security was amazing, shipping was extremely fast even during COVID. The package was perfectly protected, and the company was communicating with me via email every step of the way. I was expecting the worst after I read other reviews, but I was pleasantly surprised about the smoothness of my transaction. I 100% recommend this company!
I'm happy to share that my experience with ordering a security camera was fantastic. The product exceeded my expectations, and the shipping was prompt and reliable. Overall, I couldn't be happier with my purchase.
Ordered qty2 Cameras and DVR. One camera and DVR was shipped with the total for all charged to credit card. Second camera was never shipped and would not allow a return of the one camera received. So I paid for a camera that I can't use. This company is a rip off and their customer service is non existent. To bad they are 3000 miles away or I would sue them Kent Do NOT order from this company
Placed order on the 7th of July. They billed my B P corporation card. And I have never received my order. And on top of that. I sent an email inquiring about my order. And they have never responded. I will make sure corporate accounts received deals with this. I will never use them again.
Overview
123SecurityProducts has a rating of 3.7 stars from 214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 123SecurityProducts most frequently mention customer service, digital video and camera systems. 123SecurityProducts ranks 1st among Security Cameras sites.
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Business History
"The next time you need quality security gear, or just some good old-fashioned advice, give us a try. I guarantee you won't be disappointed."
– Karen Freed, Founder, and President of 123 Security
Few things are more frustrating than companies with a bunch of convoluted policies. "Sorry, we can't do that, it's against our policy." Everyone has heard that dreaded phrase at one time or another, and it's never good. Our policy is easy: treat every customer like we would want to be treated. Everyone says it, but we really do it. We've won awards for it.
123 Security Products has been loyally serving customers since 1972
We have an A rating the with the BBB, and have extensive experience in video surveillance, Access Control, Intrusion detection, Power, Audio/Visual, Home Automation and Networking products.
Our staff does not just sell products. Our team members are factory authorized and trained by the very brands we sell and represent. Our products are all backed by competence and care. We can help with selection to post sale support and service assistance under warranty. We are a value added source for your home or business security needs. We are here for you. Call, email or visit one of our locations below and see the great things we can do for you.
Call us: 866-440-2288
Visit Us: 731 Union Parkway. Ronkonkoma, NY 11779 or 387 Canal Street. New York, NY 10013
Email us: sales@123securityproducts.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members