1-day New Zealand

4-6 bis. Days I suppose to receive my parcel. 13 days passed since I've made an order and it still didn't arrived. I contacted them, they said they didn't send it yet because of what ever reason. I told them please do not delay this time because in a week it's Monday I am living this address. No response from them. Week passed. Was already Tuesday noon.The parcel still didn't arrived. I contacted them via email again and notified them about it and asked them to make a refund because I am living right now. Next day Wednesday noon I reced email from them, saying that my order was shipped. I haven't seen such unprofessionalism. Be careful People when you chuse this company.

Wireless Xiaomi earbuds are fake. The box is laughably disingenuous, there is no in-ear detection, it does not have wireless charging, the controls are different, the charging case is different and has spelling errors, earphones have random flashing led lights that the genuine product does not and has a different model number than on the box. Both the earphones and the case have trouble holding a charge. I've previously had issues with them sending me a faulty iPhone, which they replaced under warranty.

I ordered a sofa bed to be delivered to my daughter. The website said 4-6 days delivery. After numerous contacts and now 20 days out from ordering still no sign of the sofa. Apparently Mainfreight picked it up 6 days ago to deliver in the same city as their warehouse. I asked for a refund and a was told that won't be forthcoming until Mainfreight has got back to them. I pointed out that I purchased from them not Mainfreight and when I asked to talk to a manager was told I would be contacted in 24-48 hours. Pathetic and not good enough, avoid like the plague

You cannot physically telephone or talk to an actual human being at this so called business (no phone number at all anywhere!). It took a month to receive the order. You never get packing slips so you dont know if the order is complete. Assembly instructions are not in english! I have cancelled orders but they still come, goods dont match what was advertised and purchased and does not match the manuals the goods actually come with! I have requested repeatedly a return, refund. Rectification... and nothing! The pricing isnt competative. It just seems to be an outlet for unsold warehouse goods and the like. This is definitely a case of BUYER BEWARE. Is this even lawful?

Order was placed on 7/9/22 and delivery was to be 4-6days. Still waiting for product, 1day sale never informed that Mainfreight had damaged the items so will be sending replacement. Called main freight on 21/9/22 to check on updates regarding delivery date so I can get a builder for installation, was advised that item will be delivered by 22/9/22. Got a call from N to advise that item was damaged and replacement was ordered but will take a week or more to arrive, she also said 1day sale was advised on 21/9/22

Ordered online over a week ago.Still waiting and now have missed the birthday.
Did get an email however cant track it and no updates.Never again considering I recieved a package in 3days from Bluff to Aucks from another service.No wonder 1 day has crap ratings.

I should had read the reviews prior purchasing from them. 22 days and goods have not arrived. Oh well will never use them again. Their service is awful...

Been chasing them to get my parcel delivered, which was purchased on 26th October 2021. It's been over a month and still waiting for my parcel. No help from 1-Day support staff. They have been directing me to Mainfreight and they have been of no help as well. The package was with Mainfreight form 9th Nov and is on truck since 26th Nov. Have not received anything apart from apologies. Unprofessionalism from both of *******@1-day and@ Mainfreight. Too bad. I wish i could give absolutely no stars.

I ordered 2 pop up gazebos. After 2 weeks of waiting for them I had to email and they don't know why the items were not shipped. They just couldn't give me an answer as to why they hadn't been sent. I ended up having to cancel and get a refund!

These guys customer service are a honest pile of sh*t, I went to ask why I'm being charged for a item that I canceled all they could say was I could only cancel one item. Oh no sh*t but why am I still getting charged for it?
They never responded back and im still getting charged, if I recieved the item that I canceled the ok it is what it is but not, your just taking my money at this point.

Worst online retailer I've ever dealt with.

Bought several items from them and just had issue after issue with zero understanding from their service team...

1. Bedside tables advertised with the wrong measurements.
2. Sheets that weren't in stock - took them over a week to tell me and refund
3. Offered me a coupon that doesn't work when I tried to use it
4. Made me run around and jump through hoops to fix THEIR screw ups.

Save yourself the hassle of dealing with these people. I'd rather pay more and get what I wanted in a timely fashion with real service than save a few bucks and put up with all the headaches they caused.

Classic Kiwi sub-par performance across the board.

1 day we will send you what you ordered
1 day we will get something right
1 day we will learn what service is

Pffft!