Zamzar FAQ | Sitejabber

Question:

I need to convert a pdf file that was scanned from print will zamzar do that? and if so is there anything special i need to do

Answer:

Hi, we can convert scanned pdfs, but the converted file won't contain editable text. You'd need to use specialist OCR (optical character recognition) software to convert a scanned pdf to an editable text format. If you don't need the text to be editable, then just convert your file in the normal way using the 4-step tool on our homepage. If you need any help, just email us at support@zamzar.com. Thanks, the Zamzar team.

By Chris W., over a year old

Question:

Can i convert a pdf to use it on turbo tax? Can i convert a pdf to use it on turbo tax?

Answer:

Hi Norman, sorry we don't currently convert to the format needed for turbo tax. Apologies, the Zamzar Team

By Chris W., over a year old

Question:

Is it safe to upload some personal documents that need to be converted from png to pdf Is it safe to upload some personal documents that need to be converted from png to pdf

Answer:

Hi, we take our customers' file security and privacy very seriously, and you can read more about how we store and use files on this page: http://www.zamzar.com/privacy.php. If you require a higher level of security, our Business account (http://www.zamzar.com/signup/?sg1#go) offers 128 bit SSL encryption of data that is sent between your computer and our system. If you have any other questions, feel free to email our team at support@zamzar.com. We hope that helps! Thanks, the Zamzar team.

By Chris W., over a year old

Question:

Hi. i'm going to be purchasing a mac in the next 5 months or so, and have a lot of msword docs, some in older versions, that i will eventually want to be able to open. my question is: would the best plan be to install zamzar on my pc, update all ms versions to 2010, and then save to external drive for transfer to mac? the benefit here would be to get a jump on the laborious process of moving from pc to mac. thanks. z Hi. i'm going to be purchasing a mac in the next 5 months or so, and have a lot of msword docs, some in older versions, that i will eventually want to be able to open. my question is: would the best plan be to install zamzar on my pc, update all ms versions to 2010, and then save to external drive for transfer to mac? the benefit here would be to get a jump on the laborious process of moving from pc to mac. thanks. z

Answer:

Hi, you can convert your documents with our service, but you may find that you can open them as they are on your Mac. It really depends what version of Word was used to save the files, and what software (and version of software) you will have on your new Mac. You have three main options for software for your Mac, to open the files: 1. Purchase MS Office for your Mac and just transfer the files over. You shouldnt observe any loss in quality when opening the files. 2. Install LibreOffice (for free) but accept that some of your files may not be able to be opened by LibreOffice. You could use Zamzar to convert any that are problematic to the. Odt format, which LibreOffice should be able to open. 3. Use the Mac-specific office suite (iWork). Again, you could use Zamzar to convert any files that are problematic, this time to the. Pages format, which iWork should be able to open. Also, just to clarify, if you do decide to use Zamzar to convert your files, we offer an online application (so there's no software you can install on your computer), so you'd need to convert your files using the software on our site. We hope that helps. If you have any questions, feel free to email us via support@zamzar.com. Thanks, the Zamzar team.

By Chris W., over a year old

Question:

I've never heard of zamzar but it offers what i need. i've done something similar in the past and got a bad virus from their site. so my questions is how safe is zamzar? any chance i can screw up my computer? I've never heard of zamzar but it offers what i need. i've done something similar in the past and got a bad virus from their site. so my questions is how safe is zamzar? any chance i can screw up my computer?

Answer:

Hi Brian, Just to reassure you that our service is very safe and you won't get any viruses from us. We've been running for nearly ten years now, and thousands of people use our service every day. If you have any specific questions, or need any help, please feel free to contact our support team via support@zamzar.com. Thanks, the Zamzar team.

By Chris W., over a year old

Question:

Need a contact phone number! for zamzar Need a contact phone number! for zamzar

Answer:

Sorry, we don't provide phone support, but we're very happy to help you via email. Could you email support@zamzar.com and we'll try to help. Thanks, the Zamzar team.

By Chris W., over a year old

Question:

What if i am not sure of the file type? i think is is a ms works files that i want to convert to word 2007, but am not positive as the file creator is dead. What if i am not sure of the file type? i think is is a ms works files that i want to convert to word 2007, but am not positive as the file creator is dead.

Answer:

Hi Cheryl, if you email the file to support@zamzar.com, and let us know what you want to convert the file to, we'll take a look and see if it's a file format we support conversions for and whether we can convert it for you. Thanks, the Zamzar team.

By Chris W., over a year old

Question:

What is the monthly fee for this service? i want to convert tiff to jpeg. thank you, tom What is the monthly fee for this service? i want to convert tiff to jpeg. thank you, tom

Answer:

Hi Tom, the cost depends on the size of the files you are wanting to convert. We offer a free service for files up to 50MB in size, and also three account-types for larger files, starting from $9 per month. You can find out more about our paid accounts here: http://www.zamzar.com/signup/?sg1#go. If you have any other questions or need any help, feel free to email support@zamzar.com and we'll be happy to help. Thanks, the Zamzar team.

By Chris W., over a year old

Question:

I am a writer/author. i have hundreds of files that need to be converted from wordperfect to pdf as a result of getting rid of my pc and having everything moved to a new apple. i'm a nervous wreck... afraid i'll loose everything or they'll be so jumbled i won't be able to use them. can i use zamzar without fear of that happening? laverne I am a writer/author. i have hundreds of files that need to be converted from wordperfect to pdf as a result of getting rid of my pc and having everything moved to a new apple. i'm a nervous wreck... afraid i'll loose everything or they'll be so jumbled i won't be able to use them. can i use zamzar without fear of that happening? laverne

Answer:

Hi Laverne, we offer wpd to pdf conversions, so you should be able to convert your files through our site. If you have any problems or need any help though, just let us know. You can email support@zamzar.com. Thanks, the Zamzar team.

By Chris W., over a year old

Question:

If i convert pub file 300 page book to a pdf file will it look the same in everyway when it is converted If i convert pub file 300 page book to a pdf file will it look the same in everyway when it is converted

Answer:

Hi Harold, the converted file should look the same as the original. If you have any issues though, feel free to email support@zamzar.com and we'll take a look. Thanks.

By Chris W., over a year old

Zamzar Questions & Answers

I need to convert a pdf file that was scanned from print will zamzar do that? and if so is there anything special i need to do

Can i convert a pdf to use it on turbo tax? Can i convert a pdf to use it on turbo tax?

Is it safe to upload some personal documents that need to be converted from png to pdf Is it safe to upload some personal documents that need to be converted from png to pdf

Need a contact phone number! for zamzar Need a contact phone number! for zamzar

What is the monthly fee for this service? i want to convert tiff to jpeg. thank you, tom What is the monthly fee for this service? i want to convert tiff to jpeg. thank you, tom

If i convert pub file 300 page book to a pdf file will it look the same in everyway when it is converted If i convert pub file 300 page book to a pdf file will it look the same in everyway when it is converted

Can’t see your question? Ask to get answers from the Zamzar staff and other customers.

Zamzar Questions & Answers

I need to convert a pdf file that was scanned from print will zamzar do that? and if so is there anything special i need to do I need to convert a pdf file that was scanned from print will zamzar do that? and if so is there anything special i need to do

Can i convert a pdf to use it on turbo tax? Can i convert a pdf to use it on turbo tax?

Is it safe to upload some personal documents that need to be converted from png to pdf Is it safe to upload some personal documents that need to be converted from png to pdf

Need a contact phone number! for zamzar Need a contact phone number! for zamzar

What is the monthly fee for this service? i want to convert tiff to jpeg. thank you, tom What is the monthly fee for this service? i want to convert tiff to jpeg. thank you, tom

If i convert pub file 300 page book to a pdf file will it look the same in everyway when it is converted If i convert pub file 300 page book to a pdf file will it look the same in everyway when it is converted

Can’t see your question? Ask to get answers from the Zamzar staff and other customers.

I need to convert a pdf file that was scanned from print will zamzar do that? and if so is there anything special i need to do