Zamzar
Questions & Answers

Hi Jim, You can email us here support@zamzar.com and we can take a look into this for you. Thanks, Chris W, Zamzar.

Hi Michael, You don't need to sign up to use our free service. Just convert your files using the 4-step tool on our website (www.zamzar.co.uk). There's no need to create an account. If you need any help, feel free to email support@zamzar.com and we'll try to help. Thanks, the Zamzar team.

Hi, we can convert scanned pdfs, but the converted file won't contain editable text. You'd need to use specialist OCR (optical character recognition) software to convert a scanned pdf to an editable text format. If you don't need the text to be editable, then just convert your file in the normal way using the 4-step tool on our homepage. If you need any help, just email us at support@zamzar.com. Thanks, the Zamzar team.

Hi Norman, sorry we don't currently convert to the format needed for turbo tax. Apologies, the Zamzar Team

Hi, we take our customers' file security and privacy very seriously, and you can read more about how we store and use files on this page: http://www.zamzar.com/privacy.php. If you require a higher level of security, our Business account (http://www.zamzar.com/signup/?sg1#go) offers 128 bit SSL encryption of data that is sent between your computer and our system. If you have any other questions, feel free to email our team at support@zamzar.com. We hope that helps! Thanks, the Zamzar team.

Hi, you can convert your documents with our service, but you may find that you can open them as they are on your Mac. It really depends what version of Word was used to save the files, and what software (and version of software) you will have on your new Mac. You have three main options for software for your Mac, to open the files: 1. Purchase MS Office for your Mac and just transfer the files over. You shouldnt observe any loss in quality when opening the files. 2. Install LibreOffice (for free) but accept that some of your files may not be able to be opened by LibreOffice. You could use Zamzar to convert any that are problematic to the. Odt format, which LibreOffice should be able to open. 3. Use the Mac-specific office suite (iWork). Again, you could use Zamzar to convert any files that are problematic, this time to the. Pages format, which iWork should be able to open. Also, just to clarify, if you do decide to use Zamzar to convert your files, we offer an online application (so there's no software you can install on your computer), so you'd need to convert your files using the software on our site. We hope that helps. If you have any questions, feel free to email us via support@zamzar.com. Thanks, the Zamzar team.

Hi Brian, Just to reassure you that our service is very safe and you won't get any viruses from us. We've been running for nearly ten years now, and thousands of people use our service every day. If you have any specific questions, or need any help, please feel free to contact our support team via support@zamzar.com. Thanks, the Zamzar team.

Sorry, we don't provide phone support, but we're very happy to help you via email. Could you email support@zamzar.com and we'll try to help. Thanks, the Zamzar team.

Hi Cheryl, if you email the file to support@zamzar.com, and let us know what you want to convert the file to, we'll take a look and see if it's a file format we support conversions for and whether we can convert it for you. Thanks, the Zamzar team.

Hi Tom, the cost depends on the size of the files you are wanting to convert. We offer a free service for files up to 50MB in size, and also three account-types for larger files, starting from $9 per month. You can find out more about our paid accounts here: http://www.zamzar.com/signup/?sg1#go. If you have any other questions or need any help, feel free to email support@zamzar.com and we'll be happy to help. Thanks, the Zamzar team.