ZAFUL Questions & Answers

Here’s what consumers have asked with answers from ZAFUL staff and previous consumers.

458 questions answered

8% answered in 1 day

Question:

I just placed an order with zaful, and after reading reviews i got very worried. i want to cancel my order and get my money back. the order number is uu1509160820456821 I just placed an order with zaful, and after reading reviews i got very worried. i want to cancel my order and get my money back. the order number is uu1509160820456821

Answer:

Dear Katarina, Thank you for your post. We have shipped your order out. We can not cancel the order in this case. For more details, could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply. We sincerely hope this can set thing right. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I am unabel to track my order. when i use the trace number it say's... number not found? please help me. I am unabel to track my order. when i use the trace number it say's... number not found? please help me.

Answer:

Dear Monique, We are sorry you have had this experience. Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper. Therefore, please hold on for a few more days and try again later. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

How do you get away with your scheming and scamming? are there no international laws to stop you? do you have no morals?

Answer:

Dear Zohra, I am really sorry to hear that your feel this way about our company. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I want to cancel my order. it has not been shipped but it has been payed. can i cancel it? I want to cancel my order. it has not been shipped but it has been payed. can i cancel it?

Answer:

Dear Briana, Thank you for your inquiry. We are sorry that we can not cancel the order after it shipped out. If any question, please email to support@zaful.com titled as "reply from sitejabber.com-QA" or you can message us. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

ZAFUL Questions & Answers

I am unabel to track my order. when i use the trace number it say's... number not found? please help me. I am unabel to track my order. when i use the trace number it say's... number not found? please help me.

How do you get away with your scheming and scamming? are there no international laws to stop you? do you have no morals? How do you get away with your scheming and scamming? are there no international laws to stop you? do you have no morals?

I want to cancel my order. it has not been shipped but it has been payed. can i cancel it? I want to cancel my order. it has not been shipped but it has been payed. can i cancel it?

Can’t see your question? Ask to get answers from the ZAFUL staff and other customers.

How do you get away with your scheming and scamming? are there no international laws to stop you? do you have no morals?