ZAFUL Questions & Answers

Dear kasey, Thank you for your message. Please feel free to place the order for the item you like. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service

Dear Mary, We would like to start off by telling you that we are so sorry about your problem. We are NOT a con. We really do not need to risk our reputation over a single order. Could you please tell us your tracking number or reference number or the email address that you have used to place the order so that we can check your order status and deal with your problem? Thanks for your time. We look forward hearing from you. Zaful Customer Service

Dear liz, We're very sorry for your concerns and the issues you have raised. We need to confirm the problem then authorize the return. Please refer to our return policy here: http://www.zaful.com/returns/ If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

Dear Nilesh, Thank you for your inquiry. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. The delivery time depends on the shipping method you choose when you place the order. Coud you please tell us your order number so that we look into your order? You can email to support@zaful.com or you can message us. Best Regards Zaful Customer Service

Dear Shahn, Thank you for your questions. Please feel free to place the order for the item you like. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service

Dear Brenna, Thank you for your post. Please rest assured that we will try our best to serve our customer. If any problem after your receive the item, please feel free to contact us http://www.zaful.com/contact-us/ Best Regards Zaful Customer Service

Dear Natalia, Thank you for your message. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.zaful.com/ If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service

Dear Ivy, Thank you for your feedback. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/m-article.htm?id=100 for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

Dear Angelica, Thank you for your post. Please rest assured that we will try our best to help you. Please offer us your order number then we check the issue. You can email to support@zaful.com titled as "reply from sitejabber.com-QA" or you can message us. Best Regards Zaful Customer Service

Dear ray, Thank you for your post. Please feel free to place the order for the bikini you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service