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I've been reading the reviews and i'm worried that what my daughter ordered will never arrive. The shipping tracking says that it's on route to the destination country... that was 3 weeks ago! No update since then. It says it can take up to 25 business days but i'm worried. How can i know for sure where it is. UPS tracking tells you where it is at all times.

asked by Angelica P. on 6/11/16

3 Answers
Thumbnail of user sandyz2

Dear Angelica,
Thank you for your post.

Please rest assured that we will try our best to help you.

Please offer us your order number then we check the issue. You can email to support@zaful.com titled as "reply from sitejabber.com-QA" or you can message us.

Best Regards
Zaful Customer Service

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Thumbnail of user brendal145

Don't you worry I have been in the same situation some weeks ago and I thought that it was not going to arrived in my house, but I tried To contact the zaful service of help and they have told me that I had to wait so I did it and in 2 weeks more of waiting it finally arrived, you must be patient and contact your local post office to see if they have it.

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Thumbnail of user laurieh36

Try and get your money back. They are terrible. Sizing too small and quality poor. And that's IF you even get it in the mail.

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