YOOX Questions & Answers

Here’s what consumers have asked with answers from YOOX staff and previous consumers.

14 questions answered

7% answered in 1 day

Question:

Every items sold in these page are genuine? original? thank you

Question:

Is yoox reliable?

Question:

My name is ingrid anderson, i ordered a lamp , order number 1095 . you said the item had been shipped on 2019-09-16 , i still haven't received it .

Question:

Why are the clothes always wrinkled its a big turn off

Question:

Question:

How much will i be charged for returning a parcel from the uk? thanks How much will i be charged for returning a parcel from the uk? thanks

Answer:

No charge for a return - but it will take an age to get back to them as they seem to refuse delivery and reschedule as far in the future as they can.

By Jim B. over a year old

Question:

Hi, having a problem with your site. i can open it but can't click on anything. browser isn't problem coz all other sites work perfect.

Question:

Why do you guys send fake or damage stuff to poeple and they pay a lot of money for some items???

Question:

Hello i placed an order and wanted to use a promo code i am trying to reach you on the phone but it keeps disconnecting after some wait time.

Question:

You owe me money since december. why i have to wait so long for a refund?

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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