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Here’s what consumers have asked with answers from YOINS staff and previous consumers.
Dear Jhona, Thank you for your question. For the shipping time, it depends on the shipping way that you chose. If you choose the standard tracked shipping, the shipping time is 7-25 working days; if you choose the express shipping way, the shipping time is 5-8 working days. If you require any further information or have other questions, please feel free to contact us by email cservice@yoins.com. Best regards, Grace
Dear Debbie, Thank you for your question and sorry for the inconvenience caused. Are you referring to the import duties and taxes you may have to pay on your order? We regret to inform you that YOINS can not give you more advice or information about the tax rates and customs charges of your country. For more information on this topic, please refer to the following page of our Help Center: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html. If you require any further information or have other questions, please feel free to contact us by email cservice@yoins.com. Best regards, Chanring
Dear Stephanie S. Thank you for your message. The size is true to size description. Size might be different as different items styles, please check size description before choose size. 1. Checking the size of your bust, hip and waist. 2. Checking size description when you selected one size, and then compare with your size. After that, you can choose the right size easily. For more size details, you can check the size guide as below link https://www.yoins.com/Yoins-Size-Guide-a-46.html Any question, please email us back, we are here to help you! Best regards, Bradley
Dear Trish P., Thank you for your message. The size is true to size description. Size might be different as different items styles, please check size description before choose size. 1. Checking the size of your bust, hip and waist. 2. Checking size description when you selected one size, and then compare with your size. After that, you can choose the right size easily. For more size details, you can check the size guide as below link https://www.yoins.com/Yoins-Size-Guide-a-46.html Any question, please email us back, we are here to help you! Best regards, Bradley
Dear Sharon B: Thank you for your request. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways, so that we can check and deal with it for you, then provide the UK return shipping address. A. Contact us by email(cservice@yoins.com); B. Send us the message to Facebookhttps://goo.gl/s84jN1or Instagram; C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. Looking forward to hear from you soon and we will do our best to help you sort it out. Best regards, Chanring
Dear Sharon B: Thank you for your request. Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways, so that we can check and deal with it for you, then provide the UK return shipping address. A. Contact us by email(cservice@yoins.com); B. Send us the message to Facebookhttps://goo.gl/s84jN1or Instagram; C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding. D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. Looking forward to hear from you soon and we will do our best to help you sort it out. Best regards, Chanring
Dear Laura G. Thank you for your request. Could you show us the order number, your email address or your name & your phone number entered in the yoins.com account? Then we will check the order's details for you. Looking forward to hear from you soon and we will do our best to help you sort it out. Best regards, Polly
Dear customer, thank you for your request. The delivery time will be different according to the shipping method. In order to ensure your account safety, we cannot ask too much of your order information here. Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com. Then we will try our best to assist you. Hope this will help you and have a nice day! Best regards, Polly
Dear customer, thank you for your request. Our clothes are true to size. It isn't difficult to choose the size you fit, please follow the instructions below: 1.To find the correct size, firstly take your bust, hip and waist measurements, either in inches or in centimeters. 2.We recommend you measure your body or the skirt, dress, bra, pants... you fit to confirm your size. 3. Compare your body size and specific garments size (just click the size button) to choose the right size. More information about size: https://www.yoins.com/Yoins-Size-Guide-a-46.html. Have a good day!
