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Raise.com Questions & Answers
Here's what consumers have asked with answers from Raise.com staff and previous consumers.
44 questions answered
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The usual issue is that someone will buy a gift card with a stolen credit card and then sell it to Raise (or others) for cash. Usually within 100 days the gift card issuer will find out when they have been charged back for the stolen card purchase, at which point they invalidate the card and zero the balance. Raise.com will refund you the unused balance on the card prior to it being zeroed out, but only within 60 days of your order. Their short protection policy limits their exposure if a high value card is invalidated and you come looking for a refund three months after you bought it. Every gift card reseller has a different policy for refunds. Some are as short as a few weeks, others last 100 days or more. Raise.com's 60 day policy is shorter than many of their competitors, which is why I don't use them much anymore. The lessons I have learned is only order cards you will use entirely within the next month, never gift them to others, and keep a spreadsheet if you order a lot of cards so you can keep track of balances. In all, I've had about 3% of the 200 cards I've ordered suddenly zeroed out. The majority were for improbably large amounts, which is why I now try and order lower value cards. One site suddenly listed 10 $100 gift cards for Jimmy Johns, a sub shop. One has to wonder who would order gift cards like this in the first place, only to put up for resale. It turned out the original buyer used a stolen credit card to buy them all and turned the proceeds into cash. The cards were all zeroed out. I have learned to be suspicious when a large number of high $ value cards in the same amount suddenly go up for sale. So while it may make sense to buy a $100 gift card for Sears, it usually isn't to buy a $100 gift card for Dunkin Donuts.

By Phillip D.
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Since so many people complain about the gift card balance all gone after 100 days and raise doesn't bother and sorry u are screwed I cannot help haha kinda thing. While I am one of the victims, there is something painful I learnt from the 10 hrs of panic and anger on phone calls to raise, to Wholefood and TJMaxx store managers and customer services. Meanwhile, I am a mother of a crying 10 months old baby who I was carrying him at the TJMaxx store trying to resolved the 0 balance giftcard (I purchased from raise) problem with no results and no help. I learnt this lesson the most painful way. I cannot believe I let myself go through such terrible experience because of a mistake of buying their giftcards on raise. I learnt This is how unsafe it is about giftcard is that, because we don't have the original purchase receipt!! I thought the TJMaxx physical giftcard was safer but not really. The person who sold us the card report lost or stolen card and get his card replaced and zero out our balance. Because TJMaxx will only ask for the original receipt and credit card proof of payment, if u can tell them the purchase date they can help you. But of course we Will never know that piece of information. And the store asked where u got the gift card from, once they know it's from raise they said sorry we cannot help u at all. Anyways, we better not buy anymore gift cards unless u use it right away. Or prepare to cry and panic at the store when u wanna use it to make a few purchases for your baby and family. That's the only suggestions most people will tell me. Do u guys have any "buyer be aware" experience to share or any painful stories like mine to share?
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people should unite and file a class action lawsuit against these guys, any attorneys reading this???

By karen l.
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You check the balance on the business' website. For instance, if you have a McDonald's gift card, go to McDonald's website to check the card balance.

By G H.
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I'm a new member and I don't know much. I do know they buy and sell gift cards but, I don't know the commission rates. Sorry I couldn't be more help. The customer service staff is very friendly and helpful if you call them.

By Stephen D.
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I was a 1st time raise user 08/15 & got my Home Depot ecard immediately! My review here gives them 4 out of 5 stars from my 1 experience.

By Rachel B.
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Hi Tara! There is no way to directly gift someone a card at this time but if you are buying an egift/voucher, you can download the PDF and send to a friend that way! We hope this helps, and if you have any further questions or concerns, please don't hesitate to reach back out!

By Juan H. [Raise.com Rep]
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So sorry for the delay Shelby. Depending on your payment method, you can receive your payment within 2-3 business days! (ACH or PayPal). Don't hesitate to reach back out if you have further questions!

By Juan H. [Raise.com Rep]
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Hi Kacey! Depending on the total amount that you have sold, we may require additional information. If you'd like to send us an email to member.success@raise.com, we'd be happy to discuss in detail!

By Juan H. [Raise.com Rep]
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