I'm seeing a lot of reviews here that talk about poor quality and low credibility for arrivals. How may I be sure that I will receive my money's worth before purchasing Warby Parker's pricey frames?

asked by Sophie W. on 9/7/16

1 Answer
Thumbnail of user davidg2295

Nearly a month has passed since I ordered my 2 pair of glasses and have yet to receive anything but them needing more information. I supplied all the information and only received emails saying they can't find my order, then they found it, then another email from another employee saying they can't locate my order again, I sent them the order numbers and another employee sent me another email that they found my order but wanted more information (which I supplied twice previously). Of the half dozen emails I received none were from the same person! They don't have their act together and I'm trying to cancel my order.

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