Wanelo FAQ | Sitejabber

Question:

How do you change the shipping address to canada? because when i fill up the shipping address it automatically say "us zip code" and i live in canada. and whenever i put my zipcode here it says error.

Answer:

Hi Richelle! Thank you for your interest in Wanelo, I do apologize but at this time we are only able to ship within the US so the system is automatically set to US Zip Code. Hope this helps!

By Monica A., over a year old

Question:

Do you have a size chart? what size bust will your large fit? Do you have a size chart? what size bust will your large fit?

Answer:

Hi Jackie! If you could provide me the link of the item you are wanting to order, I'd be happy to reach out to the Seller and get the information for you. Size charts vary per store because of location (Asia-based stores sometimes have smaller sized items) You can send the link to shopping@wanelo.com and we would be able to provide you with the accurate information.

By Monica A., over a year old

Question:

Problem with order Problem with order

Answer:

Hi Pat! If you're having a problem with your order, the best way to contact us is by emailing shopping@wanelo.com and our support team will help resolve the issue!

By Monica A., over a year old

Question:

Order number: 36859617: could opal apparel please update me re: order... after reading other reviews i'm a little concerned... plus there are other items my granddaughter likes but, obviously, i'm a little hesitant to order... update, please.

Answer:

Hi Carolyn, thanks for updating your email address! We'll contact you there to let you know about the order!

By Monica A., over a year old

Question:

Sunflower print spaghetti strap pleated mini dress order number: 36859617 i ordered this for my granddaughters b'day... my payment was taken the very same day but have received no confirming e-mail and seems, according to reviews, that it takes forever to send. what's the problem? info says your main 'office' is san francisco... i'm in sacramento. how long can this take? should i cancel my order? Sunflower print spaghetti strap pleated mini dress order number: 36859617 i ordered this for my granddaughters b'day... my payment was taken the very same day but have received no confirming e-mail and seems, according to reviews, that it takes forever to send. what's the problem? info says your main 'office' is san francisco... i'm in sacramento. how long can this take? should i cancel my order?

Answer:

Hi Carolyn! Thanks for reaching out and I'm very sorry that your order hasn't shipped! I checked on the order confirmation email and it looks like it bounced back to us. One way to avoid this is to be sure the email address associated with your user account is up to date and one you check often. You can do this by accessing your profile in the app or via the website. The offices for Wanelo are located in San Francisco, however the stores that sell on Wanelo are from all over the country. Stores typically take between 3 and 5 business days to process an order before it ships. Either way, I'll be checking on your order to see if there are any issues and reach back out to you here since the email address on file may not work :)

By Monica A., over a year old

Question:

I ordered a ring that does not fit. i have emailed wanelo about returning it but have not heard back. the store has 7 day return policy and the 7 days will be up on saturday... what should i do? I ordered a ring that does not fit. i have emailed wanelo about returning it but have not heard back. the store has 7 day return policy and the 7 days will be up on saturday... what should i do?

Answer:

Hi Adriaan, I'm sorry we haven't gotten back to you! What is your order number? I can help expedite this for you!

By Monica A., over a year old

Question:

How do i leave photo reviews? How do i leave photo reviews?

Answer:

Hey Maria! Photo reviews are only available on our iOS app currently. We plan to add this feature to all platforms really soon though!

By Monica A., over a year old

Question:

Why can't customers purchase more than one item at a time? there is no shopping cart available. where is the contact information for wanelo customer service and location of the business?

Answer:

Hi Heather, thanks for asking this question! It's definitely something we are working on and want to offer soon!

By Monica A., over a year old

Question:

It has been almost a month and i cannot find any information on my order through bling bling. i got a hideous bikini with no address and assume this is supposed to be the bikini i ordered. if this is so, i will go through paypal to dispute this disgusting bikini that is an infant size, wrong color, thick paper like material, falling apart, wrong pattern, wrong everything. waiting to hear from wanelo. i better get some help as this 32. bikini looks like it was 1.00 It has been almost a month and i cannot find any information on my order through bling bling. i got a hideous bikini with no address and assume this is supposed to be the bikini i ordered. if this is so, i will go through paypal to dispute this disgusting bikini that is an infant size, wrong color, thick paper like material, falling apart, wrong pattern, wrong everything. waiting to hear from wanelo. i better get some help as this 32. bikini looks like it was 1.00

Answer:

Hi Kate! I'm really sorry about this, we definitely want to be sure you are happy with your purchase. Sounds like you emailed us already and the support team will be sure to get this sorted out for you as soon as possible.

By Monica A., over a year old

Question:

A few days ago i used my grandfather's card info. to buy something on here. i bought grado haedphones and they were 80 dollars. i want to send it back and the return policy says i need to send it back within 14 days. i tried emailing wanelo with the email they offer, but i am still waiting for a respond and when i did get a respond they tell me to do the same thing. i just want to know how i can send this back and get his money back into his account. i need customer service. A few days ago i used my grandfather's card info. to buy something on here. i bought grado haedphones and they were 80 dollars. i want to send it back and the return policy says i need to send it back within 14 days. i tried emailing wanelo with the email they offer, but i am still waiting for a respond and when i did get a respond they tell me to do the same thing. i just want to know how i can send this back and get his money back into his account. i need customer service.

Answer:

Hi Lyric! What email address are you using? Anything to shopping@wanelo.com should be responded to within 48 hours so I'm curious if there is another issue here.

By Monica A., over a year old

Wanelo Questions & Answers

How do you change the shipping address to canada? because when i fill up the shipping address it automatically say "us zip code" and i live in canada. and whenever i put my zipcode here it says error.

Do you have a size chart? what size bust will your large fit? Do you have a size chart? what size bust will your large fit?

Problem with order Problem with order

Order number: 36859617: could opal apparel please update me re: order... after reading other reviews i'm a little concerned... plus there are other items my granddaughter likes but, obviously, i'm a little hesitant to order... update, please.

How do i leave photo reviews? How do i leave photo reviews?

Why can't customers purchase more than one item at a time? there is no shopping cart available. where is the contact information for wanelo customer service and location of the business?

Can’t see your question? Ask to get answers from the Wanelo staff and other customers.