Viagogo Questions & Answers

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Here’s what consumers have asked with answers from Viagogo staff and previous consumers.

84 questions answered
7% answered in 1 day
Question:

What are you doing about adele tickets which have been sold through you and will not be honoured at the venue if my name not on them.

Answer:

Viagogo is not an authorised seller so nothing!

By claire W.
Question:

How much is a guns n roses ticket for slane ireland

Answer:

One billion trillion dollars

By claire W.
Question:

Answer:

They sell you tickets before they even know if they have them! You buy them>>>> they wait for someone to sell them>>>> then they maybe give them to you. So yes that might happen.

By claire W.
Question:

How do i speak to someone on the phone regarding my concert a week tomorrow and no ticket yet?

Answer:

You'll have to wait until there's only hours to go before you will be able to contact them.

By claire W.
Question:

Even though the prices are through the roof, do you receive the tickets??

Answer:

Heads or tails?

By claire W.
Question:

Hi, i have booked tickets for take that, on june 6th, it stated that tickets will be sent.....no later than 3 days before the event? this is more than 6 months away and i have no desire to be panicking up to three days before the event! how can i get my tickets now....after all. you have my money?

Answer:

You cannot!

By Andy S.
Question:

Does any one mange to get refund from viagogo? please teach me how to do so,

Answer:

You cant. Obviously. It's a total piece-of-**** company with a non-existent customer service and ridiculous commission rates.

By Mait N.
Question:

I have just purchased tickets for coldplay in ireland from viagogo they have guaranteed they will arrive on time hope this is correct feel nervous as i have never used them before have always booked with ticketmaster

Answer:

I've bought and sold with them before. Your not buying from them directly, they are a resale site. You just have to wait till the seller gets the ticket and then sends it to you.

By Mike B.
Question:

Answer:

You won't see it. I haven't seen where ONE person has received their refund. I sold my tickets back in June and still waiting for refund. Today I found out they are sending my originally purchased tickets to ME. What the h** am I suppose to do with them. THEY told me in June, they sold them. Such an outrage that they could still be in business. Must be Monkey Business. Devastated.

By Sherri P.
Question:

I need phone no of viagogo

Answer:

Good luck on that. You can try 866 toll-free number and the recording will tell you the status of your order (give them #) but you won't get a live body.

By Sherri P.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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