Sherri P.

A few months ago, I wrote a bad review out of complete frustration regarding trying to reach someone at Viagogo regarding my inability to attend an event out of the country, selling my tickets and getting reimbursement. It was near impossible to reach anyone.
However, now the event is over and my tickets WERE in fact sold and delivered to the buyers, I have today received the money back into my account/US dollars - their policy being to reimburse AFTER the event is held. It has only been one week since the event and I have received the money transfer in an informative, timely fashion. Honestly I was never optimistic this would happen but I'm a believer now. Don't give up trying to reach them, at the end of the day, they do their job - and I could not be more grateful. For sure, they are definitely NOT a scam.