VENUS Swimwear Questions & Answers

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Here’s what consumers have asked with answers from VENUS Swimwear staff and previous consumers.

115 questions answered
14% answered in 1 day
Question:

I like the styles of venus but afraid to buy because of the bad comments. i wanted to know if the materials are good?

Answer:

Look at the size chart, it tells exactly. Measure yourself. I have a size 8 hips and size 14 waist... aaaagh, but a size 12 fit tight. The materials are nice and the stuff is good quality, 95% of the time. Sometimes photos lie, but usually not.

By carmen v.
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Question:

How does your sweater fit? are they true to size?

Answer:

Not always. And the "sweater" is likely thinner than you think. If you're set on that exact item, look for it on Amazon before spending what they want for it. All of their clothing comes from China so you would likely find the same sweater on Amazon for much less.

By Stephanie B.
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Question:

I placed an order this morning however i am nervous that some of the swim suits might not fit. i went by your sizing chart when measuring myself however the sizes your chart is giving me are not the sizes i typically buy in stores. can you give me any advice on this? i would hate to have this order come in and half of it have to go back. i am leaving on a trip on 10/29 and wanted to ensure i had everything in time.

Answer:

Their sizes run small…. Unless you are petite or small to medium, you will need to order a couple of sizes larger.

By barbara c.
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Question:

Yes who is this beautiful women on this link oh my gosh http://www.venus.com/viewproduct.aspx?branch=7~63~&productdisplayid=26283

Answer:

Her name is: Getta Datedotcom

By Finesse F.
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Question:

Is venusmall.com authentic? i am going to order a pair of jordan 28's and need to know if they're authentic.

Answer:

Donot order its a rip off they did not refund me my purchase. Worst company save your money

By dianna s.
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Question:

I love the clothes. my question is. why don't you have plus sizes. i am a 2x and i am so tired of having to wear old womens clothes. i want to be able to buy! yes i yelled. buy as in spend my money on clothes like yours!

Answer:

I am right on the border of an XL and a 1X in plus sizes. I can wear many of their XL tops and all of their pull on maxi skirts in L or XL. I wouldn't attempt anything that wasn't stretchy material or any of their slacks that zip/button. Their stuff runs a bit on the large side. I'm baffled at all the poor reviews. I've bought several things from Venus and everything has been fine. I have not has to return anything so I haven't had to deal with any of that... many of their bad reviews are aimed at the return process.

By Robin H.
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Question:

How do you get your order status..??

Answer:

You may check for confirmation e-mails for the status of your order (the e-mails may be in Spam or Trash folders), you may check online if you signed up for an online shopping account, or you may contact us by phone at 888-782-2224 (customers within the U. S) or 904-997-4000 (customers outside of the U. S).

By VENUS S., Support
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Question:

Does your jean sizes run typically small or large? i don't like extremely tight jeans but at 55 years old, 5 8 ht, size 12 or go to 14?

Answer:

Our items are designed in misses sizing unless otherwise specified by our website.

By VENUS S., Support
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Question:

My shipment has not arrived yet how can i track it?

Answer:

We will be happy to track your package for you. Please e-mail us at socialsupport@venus.com. You may also track your package at the link below. https://venus.letslinc.com/order_locator?shop_id=1539d4b0-f77b-11e4-99bf-22000a912867&iframe=0&instructions=1&v=returns.

By VENUS S., Support
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Question:

I'm 5'4 145 .i'm normally a size 8 in tops and 6 in jeans. anyone my size know if i should size down or up, plz help

Answer:

Our items are designed in misses sizing and is generally true to size unless otherwise specified by our website.

By VENUS S., Support
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