UltimateRentalGetaways Questions & Answers

Here’s what consumers have asked with answers from UltimateRentalGetaways staff and previous consumers.

36 questions answered

3% answered in 1 day

Question:

If we decide to accept and later decide that we can't go on their trip can we get 100% of our money back? If we decide to accept and later decide that we can't go on their trip can we get 100% of our money back?

Answer:

Good afternoon Robert, All our vacation packages are different we have promotion package that has a 30 day cancellation time period and that's if the package was bought directly through the website and has paid the retail value... however if your purchasing the package under a promotion offer (discounted) those are none refundable. We can always customize the package to the best of travel needs.

By Lisa P., Operation Manager over a year old

Question:

I am waiting more than 15 days for reservation form. janna trakhter jannamiron@gmail.com I am waiting more than 15 days for reservation form. janna trakhter jannamiron@gmail.com

Answer:

Good morning Janna, I apologize but I am not finding your name in the system. Please make sure you are contacting the right company. We are Ultimate Rental Getaways our website is www.myultimategetaways.com make sure you add the s.

By Lisa P., Operation Manager over a year old

Question:

Where can i see a list of places my airline tickets are good for and where i can use my hotel stay?

Answer:

Hello Sherrie we do not provide air fare are you sure you are contacting the right company?

By Lisa P., Operation Manager over a year old

Question:

Yes how do i talk to a real person on this vacation certificate i won Yes how do i talk to a real person on this vacation certificate i won

Answer:

Good Morning not sure if you have the right company we are Ultimate Rental Getaways... We do promotion's that requires a purchase we do not participate in any price or raffle. So I am not sure what exactly you could have won. Our customer service number is 866-882-2395 and a live representative will be happy to assist you.

By Lisa P., Operation Manager over a year old

Question:

Why are you such a scam Why are you such a scam

Answer:

What makes you think we are a scam? We have been in business for over a decade. There is a lot of Ultimate vacations out there please make sure your researching the right one. Thank you have a bless day.

By Lisa P., Operation Manager over a year old

Question:

If i mail in my registration form and fees today and have it postmarked today, will it still count from the 30 days of the 3-3-18 issue date? thx! If i mail in my registration form and fees today and have it postmarked today, will it still count from the 30 days of the 3-3-18 issue date? thx!

Answer:

Hi Anne I am not sure what exactly you mean... if you can please give us a call anytime Monday-Friday 9:30- 5:00 PM EST and an agent will happily assist you. Thank you.

By Lisa P., Operation Manager over a year old

Question:

Can you give me some information on your travel services? Can you give me some information on your travel services?

Answer:

Hello Allen Absolutely please give us a call at 866-882-2395 and a live representative will be happy to give you all the details and packages we offer.

By Lisa P., Operation Manager over a year old

Question:

Where can i go wi

Answer:

Hello Marie you can travel the world as long as it's on the dream week database please contact customer service for more information

By Lisa P., Operation Manager over a year old

Question:

Trying to use our purchase in 2016 with a 3-year option. cannot reach agent. how do we use our paid for agreement? Trying to use our purchase in 2016 with a 3-year option. cannot reach agent. how do we use our paid for agreement?

Answer:

Good afternoon Marsha, I see you already spoke to an agent on February 5,2018 (yesterday) at 10:59 am. you provided an email address where the package you requested was sent to with new ways to log into our database so you can choose your destination to begin the booking process. Please review your package and give us a call. Thank You, (866)882-2395

By Lisa P., Operation Manager over a year old

Question:

Is there a place to stay on exuma,bahama?we would like one for a week in april 2018.

Answer:

Good afternoon Rose our Dream Week database change daily and it also depends on the month you and your family are looking to book your vacation. Please contact a team member to get more information. 866-882-2395

By Lisa P., Operation Manager over a year old

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