One star rating is to much! Tried calling over 50 times and NO RESPONSE. No one returns my calls or messages. Can't book a vacation, cant even talk to someone. Is this even legit? I really just want my money back. Just give me a refund. You have not made good on any of your promises. 3 years later havent been able to use it once.
We signed up for the vacation package and were promised a vacation in Ft. Lauderdale, Orlando, and a rental car as well as an 8 day dream week. So far, I have been attempting to make reservations and no one answers when you call Ultimate Rental Getaway and to make matters worse, the email and password they provided does not even allow us on the website. We are so disappointed in this "front" for a vacation and plan to sue for the $1196. 00 that they stole from us.
I am extremely satisfied with my experience with this company. Im from Canada, traveled to Orlando for a week with my 6 year old daughter. Our first time traveling to Florida. The package my agent offered was very affordable. I thought Itd be expensive like other companies. She was very patient with me & understanding. I had 100 question and she answered every last one with a great sense of humor. Honestly best customer service. Best Vacation Ever!
I received a call from someone named "Judith" Judy was nice, however, she told me that these services were for a "free" vacation. I asked her how she got my number she did not have an honest direct answer. I asked her how long the call should take, she said 10 min, that was not true. 18 minutes later, Judy is still pressing through her script with these LIES. Long story short, the free vacation ended up being her trying to convince me to pay "498.00" for first guest and then another "498.00 for another guest. I told Judy that I had to go, she insisted on reading off of her script. Judy then insisted that I wait until she transferred the call to someone else for the rest of the call. I am guessing this was the master closer. Please be aware of these liars. The government does not do enough to protect consumers from these types of dishonest wolves. It is sad, but several of these companies prey on unsuspecting consumers. Please be careful. BEWARE. Take care.
I'd be highly suspicious of the 5-star reviews here. Most, if not all are fake. The one-star reviews are exactly what I experienced with this telemarketer. First, they start with promise of a free vacation. By the end, you're asked to pay $498 per person (x2). There are many promises about what you'll get, but if you pay in advance, you'll never have a way to ensure you're getting what you are supposed to and it will be too late to dispute with your credit card company. They'll tell you it will be a 5-star hotel, but when you get stuck in a run-down 2-star hotel (read the other reviews!) you'll be out of luck.
One other reviewer said he had to pay $150/pp port fees for the cruise. The cruise can be booked directly with the cruise line for as little as $139/pp! If you buy into this after reading the reviews here, it's your own fault.
Hello John you probably have been contacted by the wrong company Bahama Cruise line port fees range anywhere between $65.00 - $189.00 with promotion deals Fuel charges and tax are added on. On other website you may see them as low as $65.00 but that doesn't include any fuel charge and tax.
All promotions deals are discounted. Our company never offers a free vacation it is a free cruise where port charges are not covered. That will be the travelers responsibility which is told upfront. We offer an extended stay which is what you will pay but at a discounted price. All details are provided and it is up to all guest to decide if they would like the offer or not. The hotels that are use varies and will be provided by the actual cruise line fulfillment center. Our reviews are very much accurate. We understand we can not satisfy everyone but we do give it our best if we are given the opportunity to. All the 1 star reviews are not accurate but we have no control of that. You don't need to travel and can still write a review, anyone and for any reason can write a review. We are not the only company who offers promotion packages to Florida.
If you are contacting the right company please give us a call so we can look into this matter.
I was contacted by ultimate rental getaway by phone I was talked into the cruise. I did not hear that it was no refundable. After about an hour I tried to cancel. They refused so I was stuck with a trip I will never take. I was 79 years old with a hearing problem. If they call you, hang up!
Hello Lynn,
I see you purchased this package back on July 22,2016, and you were given 3 years from that date to utilize it. Not only was the cruise purchased but you also purchased a land stay 6/5 night stay in Ft. Lauderdale Florida with a 7-day car rental and a bonus Dream Vacation Week. You mentioned you were not aware the package was none refundable however during verification when your package was reverified by our payment verification you never mentioned any concerns when they verified this is the final purchase. You used the word stuck however all of our packages are transferable to any family or friends if the package holder was unable to utilize it... This also was mentioned to you upon purchasing. We informed you after purchase yu will be receiving a follow up call form an agent to confirm you have received all emails and to answer any additional questions you might have had. A call was placed on July 23,2016, with no answer, and a message was left... another call was placed on July 24,2016, and agent Vanessa spoke to you this also was another opportunity to mention cancellation or any concerns with the package. On August 6,2016, you gave us a call to inform us you received the hard copy in the mail... We have no notes stating any medical issues like hard of hearing ect... for writing a review such as this one to alert others to beware of this company is by far wrong... If you needed an extension to your package that was expired on July 22,2019, an email or a call would have been greatly appreciated. Our goal is to please all of our clients if you did give us that opportunity then we could have to bend some rules regarding your medical hearing problem to ensure you remain a happy client. Unfortunately, we are no longer accepting new clients till further notice.
So I book my vacation, the customer service was awesome! I would recommend everyone to book there vacation through ultimate getaway. I paid and got what I want. My boyfriend and I really enjoyed ourselves. Next year I will be booking my vacation with you guys!
THANK YOU FOR YOUR REVIEW. OUR GOAL IS TO CONTINUE TO PROVIDE EXCELLENT CUSTOMER SERVICE. WE ARE GLAD YOU ENJOYED YOUR VACATION!
This started with a call and I was very hesitant at first I normally don't do any business transaction over the phone but the sales rep did catch my attention... I gave it a try we are currently on vacation in Ft Lauderdal Florida and we are having a blast. I am thankful my family and I made it past the rain down here... it is 12noon we are on the beach we are heading to Orlando tomorrow for them park activities... I had some time so I think they wil be grateful for my feedback... I appreciate this package
Thank you :)
I purchased this with the promise that I would be able to use this in Arizona or California. The salesman said I could find a 3 bedroom condo and use 2 weeks at a time to have my family reunion. The only property availabe is a two star hotel one room in Sparks Nevada, with California listed. The Arizona properties are only available the first week of July. 120 degrees in July no wonder these properties are available. I thought I could use this as last resort in Park City, yet again the lies continue, Park City availabilty cost the same as I would pay on any sale web site for these hotels. No resorts with Marriot or Hilton as promised.
Good afternoon Laurie,
As mentioned before purchasing destinations are based on availability a requires a 60-90 day advance notice. Depending on the property if they have a 1,2 or 3 bedroom available you are able to book however your vacation package is only for a party of 4 so your package would only book up to a 1 bed room that sleeps 4 people and for the week your looking at $309.00 total not per person. Marriott and Hilton was not a promised destination we have some properties that are Marriott and or Hilton there is other nice resorts as well that was mentioned again these are based on availability all packages are a mandatory 60-90 day advance notice for booking which you are not giving. You purchased in May and your looking to book in June, July is available because its the proper availability timing. We do have Park City available just not in June when your looking to book being this is not a 60 day notice. Also you stated that you can book on their main website for the same price this is not accurate. Normally the nightly rates are between $100.00-$300.00 per night.
Awesome company!
Love the customer service! Just booked my third vacation. I like how theres always someone there to answer any question you have and help you through the process.
Thank you Stephania :)
I have been calling and emailing them all year so far and have not received a response yet. There is no way to use the vacation package if I can't make a reservation!
I did one of the dream week Package and boy i can say it was a home away from home i had a full kitchen where i can cook for my family and didn't have to go buy food every other hour. I only have boys so you can imagine how that is they are always hungry. Anyways we had a blast we did Dominican Republic Eastern Coast, it was beautiful it was our first time so we went all out will we do this again absolutely.
I booked a trip to DR. Thank you for helping me make my daughter's 18th Birthday a affordable and memorable one. I will definitely use your services again.
Thank you Tanisha :)
What an amazing experience the package was very affordable and the customer service was excellent from beginning to end. I will definitely come back she refer orhers
Thank you Valery for your feed back we hope you'll enjoy your next vacation with us.
My husband bought this vacation for my 36th birthday this year and when he surprised me with it i was like noooo this has to be a scam... how can we get all this for such good price... anyways I just got back home from Peru we stayed at the
Sauce Alto Resort and Country Club... we had a blast Peru was always one out of 5 destinations i've wanted to visit and I can now say I have. I have a few more dream weeks left and I am extremely excited for my next year vacation in Italy! I will most definitely recommend this small business, They have great customer service... My calls were always returned. My booking went smooth love it!
Thank you :)
I was very skeptical of buying a vacation package through Ultimate-getaways as it started with a solicitation call. They gave me an offer, I told them what would work for me, they ended up providing an enticing package of 5 one week vacations to be taken as I desire over the next 5 years. My family just finished our first week up in the Poconos. It was a wonderful resort, Split Rock, and I've now been in contact with customer service to get my next set of details to book week 2 for next year. Customer service often is unavailable at the time of my call but have always called back within 24 hours if not the same hour. I believe they work with you to get you a package that suits your needs and is great value. I recommend them, and am so glad to have been solicited even if I was wary to begin with!
Thank you for your feedback Terena M we appreciate your business. :)
My experience with this company was satisfied... great customer service I was given a package I was willing to take advantage of, very affordable. I have a time share company myself so I did perchase a package with a presentation I've never been to Florida I also wanna to see what they had to offer and if I can buy a few properties... I also bought another package for my daughter who is turning 34 years old this upcoming may... that package did not require a presentation... when I spoke to the sales rep she was shocked I was requesting that package... I love For Lauderdale it was very nice and sunny... I came alone for businesses porpoises... I will definitely use this company again. Thank you
I'm going to be completely honest at first my wife and I thought this was a complete scam we paid for a outstanding package the seemed to be to good to be true so we decided to call and cancel after speaking to one of corporate managers I got a better understanding to this company... So my wife and I decided to not cancel and continue with the purchase. We landed back home in Texas two days ago from Ft Lauderdale Florida and we had the time of our lives I mean everything happenes for a reason and it was worth the chance. It was my first time in Florida my wife on the other hand has been there Buiness reasons... I didn't get to visit every where but we purchased our send package today for next year I referred my brother and his wife... This is a great company give them the chance like my wife and I did it's very much worth it. -Mitch
We had a great time here in Florida this is my second time here but its been over a decade and everything has changed. My daughter is thinking about moving down here we live in india. Im glad i had the chance to see florida again we went to key west and south beach boy was it beautiful. We stayed at the ramada hotel very cleane and nice thank god for the rental car. The cruise was great bahamas was beautiful i did a lot of shopping and relaxed by the beach. I can say all these good stuff but yall would have to experience it for yourself. Customer service was very satisfying my trip was well spent and i will be doing it again next year! Thank you Ultimate Rental Getaways for this vacation!
Just got back home and my vacation was breath taking my sister and I had so much fun we never been to Florida so that was our first time. We went to the drive thru movie called the swap-shop very different I wish we had this back home we live in Indiana. The whole process was as smooth as a baby's bottom I attended a Tour presentation it wasn't bad at all we had lunch and seen 1 property my sister and I wasn't interested so we left and continued our vacation. I'm happy I saved money from this trip normally I'd be spending thousands we spent less then that so I was pleased we are planning our next vacation and this time the whole family will be attending.
Answer: Depending on the package deal you purchase, we have some that doesn't require a presentation.
Answer: Hello, Sherron please email the business with all questions and concerns. The email will be located on your paperwork when purchased. Thank you
Answer: Hello Paul, I've looked at our in calling system and do not see 646 431 2332 has called in can you please verify the toll-free number you are calling? I've also tried pulling your file by Paul G and can not find a matching account. Could you be listed under a different name? If so please provide this to me so I can have an agent reach put to you as soon as possible.
Answer: Hello Cary, Please call in and press the reservation option so an agent can start booking your package for you.
Answer: Hello Maureen Please contact the fulfillment center they ill send over the itinerary.
UltimateRentalGetaways has a rating of 3.2 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UltimateRentalGetaways most frequently mention customer service, next year and vacation package. UltimateRentalGetaways ranks 20th among Vacation sites.
Thank you Claudia :)