TrendsGal FAQ | Sitejabber

Question:

In your website it's mentioned the item will be shipped out within 3 business days, my order is since 25 april and until now the status in under processing. when i contacted the customer service, they mentioned that all my items are available and they will ship it shortly. how can they ship the items if the status is still under processing for 10 days now????? could you kindly expedite the process In your website it's mentioned the item will be shipped out within 3 business days, my order is since 25 april and until now the status in under processing. when i contacted the customer service, they mentioned that all my items are available and they will ship it shortly. how can they ship the items if the status is still under processing for 10 days now????? could you kindly expedite the process

Answer:

Thank you for your inquiry. Very sorry for the long processing time. Total delivery time= processing time+shipping time 1. Processing time: All trendsgal products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.trendsgal.com/shipping-handling/

By service r., over a year old

See more answers (2)

Question:

Hi just checking if orders gg1704032148517412 has been posted havent received email cant access account as my provider says site is not protected thanks for your help Hi just checking if orders gg1704032148517412 has been posted havent received email cant access account as my provider says site is not protected thanks for your help

Answer:

After checking, your order has been cancelled and refunded in full to your original payment account on date Mar 20th. Could you please check it? If any question, please email to support@trendsgal.com.

By service r., over a year old

See more answers (2)

Question:

Hi, i ordered two items from you in january and was wondering where are my items. when i track the items it says both arrived in canada on feb. 4th. i want to know what happened to them? please provide me any information as what has happened to these items. thank you.

Answer:

We have various different shipping methods that the customer can choose before the checkout. For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm. Could you please offer us your correct order number or email address so that we can check the issue for you? If any question, please email to support@trendsgal.com or submit a ticket here: https://support.trendsgal.com/ticket/ticket/index

By service r., over a year old

See more answers (2)

Question:

I received an order. they sent the wrong the size. the quality is not too good and prices are almost equal as in the canadian market. what i have paid them including tax in canada, i could buy better quality what they have sent me. avoid to buy any items from trendsgal.com or any other like rosegal.com. i believe these two sites belongs with these scams. I received an order. they sent the wrong the size. the quality is not too good and prices are almost equal as in the canadian market. what i have paid them including tax in canada, i could buy better quality what they have sent me. avoid to buy any items from trendsgal.com or any other like rosegal.com. i believe these two sites belongs with these scams.

Answer:

We thank you for your comment. Trendsgal items are all wholesale, and so occasionally, other companies may also stock similar items to us. However, Trendsgal is not affiliated with any other sites. If you have any queries about our website, please contact us via our Support Center.

By service r., over a year old

See more answers (2)

Question:

Where is the base for trendsgal company?

Answer:

Thank you for your inquiry. We are located in China.If any question, please email to support@trendsgal.com.

By service r., over a year old

See more answers (2)

Question:

What is the customer service number? What is the customer service number?

Answer:

If any question, please email to support@trendsgal.com or submit a ticket here: https://support.trendsgal.com/ticket/ticket/index.

By service r., over a year old

See more answers (2)

Question:

Are the clothes exactly like shown in pictures Are the clothes exactly like shown in pictures

Answer:

Our goal is to provide customers with high quality products at competitive prices. We have 30 days warranty here: http://www.trendsgal.com/warranty-and-return/ If you have problem with the item please feel free to contact us at our Support center.

By service r., over a year old

See more answers (2)

Question:

I am possibly going to be purchasing oer 100.00 worth of merch but i am hearing things about poor shipping and strange sizes. how do i know what size i should order and how does shipping work? I am possibly going to be purchasing oer 100.00 worth of merch but i am hearing things about poor shipping and strange sizes. how do i know what size i should order and how does shipping work?

Answer:

We at Trendsgal provide a clear and easy to use size chart below our item description on all our product pages. We ask that customers use their correct measurements compared to our chart to check the correct size before ordering. We offer 3 kinds of shipping methods: 1. Flat rate shipping(10-25 business days)---Such as Netherlands post, Sweden post, China post, Hongkong post, Singapore post etc. 2. Standard shipping(6-8 business days)---Such as EMS, IB etc. 3. Expedite shipping(3-7 business days)---Such as DHL UPS etc. For more details, please check: http://www.trendsgal.com/shipping-handling/ If any question, please email to support@trendsgal.com or submit a ticket here: https://support.trendsgal.com/ticket/ticket/index.

By service r., over a year old

See more answers (2)

Question:

What is the actual size chart for this site because i wanted to get a pair of shorts and they have a size 42 but i don't know what that means and i'm from the usa What is the actual size chart for this site because i wanted to get a pair of shorts and they have a size 42 but i don't know what that means and i'm from the usa

Answer:

E at Trendsgal provide a clear and easy to use size chart below our item description on all our product pages. We ask that customers use their correct measurements compared to our chart to check the correct size before ordering. If any question, please email to support@trendsgal.com or submit a ticket here: https://support.trendsgal.com/ticket/ticket/index.

By service r., over a year old

See more answers (2)

Question:

I live in new zealand and am looking for a new online shopping website. i have never used trandsgal before but am thinking about it and want to know about the sizing. a few months ago i bought a couple of clothing items of ali express and it was the worst mistake i have ever made. i bought a large in both but because they were in chinese sizing neither items fit me. so i just want to know if this website uses chinese sizing or uk/european? I live in new zealand and am looking for a new online shopping website. i have never used trandsgal before but am thinking about it and want to know about the sizing. a few months ago i bought a couple of clothing items of ali express and it was the worst mistake i have ever made. i bought a large in both but because they were in chinese sizing neither items fit me. so i just want to know if this website uses chinese sizing or uk/european?

Answer:

Dear Georgia, Thank you for your inquiry. All items are made and shipped from China but we sell worldwide. We do our very best to offer provide pretty accurate measurements in the size chart under product information. Best regards, Trendsgal Customer Service

By service r., over a year old

See more answers (2)

TrendsGal Questions & Answers

Hi, i ordered two items from you in january and was wondering where are my items. when i track the items it says both arrived in canada on feb. 4th. i want to know what happened to them? please provide me any information as what has happened to these items. thank you.

Where is the base for trendsgal company?

What is the customer service number? What is the customer service number?

Are the clothes exactly like shown in pictures Are the clothes exactly like shown in pictures

Can’t see your question? Ask to get answers from the TrendsGal staff and other customers.

TrendsGal Questions & Answers

Where is the base for trendsgal company? Where is the base for trendsgal company?

What is the customer service number? What is the customer service number?

Are the clothes exactly like shown in pictures Are the clothes exactly like shown in pictures

Can’t see your question? Ask to get answers from the TrendsGal staff and other customers.

Where is the base for trendsgal company?