Travelzoo Questions & Answers

Hello Will H., We would be happy to look into this further for you. You may contact our support team at support@travelzoo.com to provide further information about the deal. Thank you, The Travelzoo Team

Hello Carrie, At Travelzoo, we want your travel experience to be fun and enjoyable right from the start. That's why we don't endorse deals packed with tons of value alone -- instead, we go one step further and ensure that every deal we publish is accurate, available and easy to book. Let's face it, nothing's perfect. But at Travelzoo, we do everything we can to ensure what we tell you is correct. If you have any questions about an offer you see on the Travelzoo website you may feel free to contact our customer support team at 877-665-0000 as they are available 9am-9pm EST daily. Thank you, The Travelzoo Team

Hi Greg, Our Deal Experts go through an extensive amount of research and personal experiences when determining which company would be the best fit to work with, in order for us to advertise the certain packages we do. Although these packages aren't booked directly with Travelzoo, rather our trusted partners, we always recommend our members purchase travel insurance. If you have any other questions, please feel free to contact our Customer Service team at 1-877-665-0000, available 24 hours a day. The Travelzoo Team

Hi John, We're happy to hear you're interested in one of the trips advertised on our website! We can confirm that all of our merchants, hotels, and booking partners are trusted, legitimate, and approved. Our Deal Experts go through an extensive amount of research and personal experiences when determining which company would be the best fit to advertise to our members. One thing we also like to always remind members of is one person's feedback may have absolutely nothing to do with the company or the merchant itself, rather the experience didn't live up to that person's personal expectation of what they believed it should've been. You can always do research to find more reviews on Tripmasters.com, simply by searching Google or any other search engine. We can confirm this is one booking partner we've worked with for quite some time, and we've never had any negative feedback about. We hope this will help answer your questions, and if you find you do have any other questions, please contact our Customer Service team at 1-877-665-0000, available 24 hours. Thanks, The Travelzoo Team

Hello Chris, This Voucher deal is for $99. After purchasing either the "$99 -- 2 Nights: Lodge Room for up to 4 People" or "$99 -- 1 Night: Cabin for up to 8 People" voucher, you will call the hotel directly at 800-573-9659 to make a reservation for your desired travel dates. 15% tax and $10 resort fee is not included and will be paid directly to the hotel. The resort fee covers two bottles of water, Wi-Fi, $5 state park pass and lobby beverages and refreshments. Parking is complimentary. The $226.10 price from the hotel's website is the price paid when you book directly with the hotel. This voucher deal will give you a total savings of $127.10 off that price if you were to book with the hotel directly. If you have any other questions or concerns, please don't hesitate to contact our Customer Service Team at 1-877-966-0000 that is available to help 24 hours a day. Thank you so much. The Travelzoo Team

Hello Robert, The deal rate of $139/night non refundable and $159/night refundable is for the King Suite. We do offer the Two Queen Oceanview Suite at a higher rate. Anytime you have a question regarding the rate and or policies associated with the rate, our Customer Service Team is available to help 24 hours a day at 1-877-966-0000. We hope this helps! All the best, The Travelzoo Team

Hello Sandi, The booking conditions vary depending on the rate booked and the hotel's policy. If the hotel requires a deposit, full prepayment, or just a credit guarantee, this will be listed on the payment summary page prior to completing your reservation. Anytime you have a question regarding the rate and or policies associated with the rate, our Customer Service Team is available to help 24 hours a day at 1-877-966-0000. We hope this helps! All the best, The Travelzoo Team

Hi J G., Thank you for your interest in our Travelzoo hotels. Tourico Holidays is one of our trusted partners. We would be happy to visit any concerns you may have. Please feel free to call us at 877-966-0000. Agents are available 24 hours. Thank you, The Travelzoo Team

Hi Susan A., We are sorry to hear you may be experiencing difficulties using the Travelzoo App. Passwords are required to access your Travelzoo account information when using the mobile app. If you have an account with Travelzoo, you reset your password or call us at 877-665-0000. Agents are available 24 hours and will be happy to assist you further. Thank you, The Travelzoo Team

Hi Devane, Here at Travelzoo we created the Test Booking Center® to test all of the deals you see on our website. We want your travel experience to be fun and enjoyable right from the start. That's why we don't endorse deals packed with tons of value alone, instead, we go one step further and ensure that every deal we publish is accurate, available and easy to book. If we can be of any further assistance, please feel free to call our Customer Service Team at 1-877-665-0000. Customer Service available 24 hours. Thank you, The Travelzoo Team