Here’s what consumers have asked with answers from Tradesy staff and previous consumers.
Probably because people do not read the policies properly and or don't know what they're shopping for.
I'm not sure why you are asking for a partial refund. Either the bag is in new condition or it is not. If they carried it once and left a lip liner in it but the bag is in new condition, then you should pay full price. If the bag is marred in any way, return it. I was a buyer who was sent a fake bag, so I have been very diligent in telling people about this company. If you received an authentic new bag in like "new" condition consider yourself lucky!