Tophatter Questions & Answers

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Here’s what consumers have asked with answers from Tophatter staff and previous consumers.

566 questions answered
8% answered in 1 day
Question:

How do i join this to see what yall have

Answer:

I have sent back 8 items. Money was refunded back to my account with 3 days. And was told to keep the item... seems ok to me

By Piper A.
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Question:

Why no phone number to talk to a live person, in case you have a problem ?

Answer:

Read the tips and tricks reveiw and you can base any other answers off of the fact you would not want to question or delete your account after seeing the fun and really exciting experiences this review of tips and tricks really transforms the site experiences and you can enjoy and have fun no hassles no problems. No need for a phone number.

By John R.
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Question:

Answer:

Looking at the packages, this garbage comes mostly from China!

By Debbie S.
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Question:

I bought 2 items on line and they were not what it looked like in the bid

Answer:

It does happen. If a vendor's name is listed at the bottom of the listing, you should be able to find their website online through Google or similar search engines. If you are able to find the vendor that way, be careful with your purchases.

By Mark H.
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Question:

Do you accept paypal?

Answer:

They accept Paypal but it is not worth it to buy on this site lots of chinese sellers out to scam people, and tophatter does not screen them, ebay is better priced and offers better protection plan, just read all the questions people ask about refunds and returns.

By cameron w.
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Question:

Do you accept paypal

Answer:

Do you have a phone number where a live person can answer?

By Cheryl M.
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Question:

Answer:

Because how would they make any money if you actually knew the truth?

By Lisa M.
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Question:

Hi , how to fix why was my order refunded after payment?

Answer:

We apologize for the inconvenience. Please contact our dedicated customer support team for assistance with your account. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.

By Graciela M.
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Question:

I have got some questions about some items that i havent gave anyone authorization to use my card could you please let me know whats going on?

Answer:

Derrick, please reach out to our dedicated customer support team for personal assistance with your account. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.

By Tophatter S., Tophatter Support
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Question:

How do i get a list of successful bids?

Answer:

You can view your Order history in your account under My Orders.

By Tophatter S., Tophatter Support
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Can’t see your question? Ask to get answers from the Tophatter staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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