TicketNetwork Questions & Answers

Hello Julie! Please give us a call at 1-888-456-8499 and we can gladly help you with this situation. Most cases it would be due to trying to access our site from a work computer that has higher restrictions on internet sites.

Thank you for your question, Amanda! We are a secondary ticket website through which independent ticket sellers resell tickets to events. The name listed on the tickets you've purchased is that of the original purchaser. However, don't worry, because this won't prevent you from going to the event you paid to see. Simply present the tickets as you would if they had your name on them and you will be let in. The only thing that matters on the tickets is the viability of the bar code.If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

All the tickets listed on our website are a 200% guaranteed to be valid for entry. We only work with licensed and/or registered ticket sellers to ensure the safety of all the tickets. Enjoy your concert!

Hello Jessica! If your event is cancelled and is not rescheduled for a different date, you would be entitled to a 100% refund on your order, less any delivery fees. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Sydney, thank you for your question. All the tickets listed on our site are guaranteed to be legitimate and valid for use. We can promise this because we deal primarily with professional ticket-selling companies that have a track record of successfully filling orders. We also have a 200% guarantee on all ticket orders which can read more about on our website. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Melanie! Thank you for your question. As of this moment, we do have a limited availability available to us. You can find them here (http://www.ticketnetwork.com/tix/twenty-one-pilots-08-05-2016-tickets-2696894.aspx). Please know that our inventory is live and can change at a moments notice. So the currently availability might change towards more tickets available or can change to no tickets available. If you have any other questions you can call us at 1-888-456-8499.

Hello Jim! Thank you for your question. I cant speak on the other company fees and if that number would be correct, however, the service fee are the only part of the entire ticket transaction that accrues to TicketNetwork. It equals 25% of the ticket price and pays for website maintenance, billing security, customer support, and the technological system weve developed that allows companies to resell tickets online. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Mo! Thank you very much for your question. With our service, we are a US based site, which deals with US Funds. There would also be service fees as well, that will show during the checkout process. These fees are for website maintenance, billing security, customer support, and the technological system weve developed that allows companies to resell tickets online. If you have any other questions you can call us at 1-888-456-8499 or email us at customerservice@ticketnetwork.com.

Hello Stephanie! Thank you for your question. The service fee is the only part of the entire ticket transaction that accrues to TicketNetwork. It equals 25% of the ticket price and pays for website maintenance, billing security, customer support, and the technological system weve developed that allows companies to resell tickets online.

Hello Cristian, we are sorry to hear about the delivery confusion with your order. With the shipping methods available, there is a 2-3 day method and a 1-2 day method available to our customers. These methods are from the date the tickets ship, and not always from when the customers place an order. However, if there was an issue with the delivery, the seller would work with the customer to insure that they do have the ability to obtain the tickets in time for the event. Therefore, without knowing the order number in question, we cant say for sure what may have happened with your order at this time. If you could reach out to us directly at customerservice@ticketnetwork.com with you order number and the question noted above, we will investigate this matter and insure that you had the ability to obtain the tickets in time for the event or that our guarantee is honored. We look forward to your contact.