Thumbtack Questions & Answers

Here’s what consumers have asked with answers from Thumbtack staff and previous consumers.

90 questions answered

18% answered in 1 day

Question:

How do i join How do i join

Answer:

We're excited to help you grow your business. You can sign up and start receiving requests by following this link: https://www.thumbtack.com/welcome/. If you need help getting started, please give us a call at (800) 948-2034, we're always here to help.

By Thumbtack-Support -., over a year old

Question:

How do i retract a review i posted? How do i retract a review i posted?

Answer:

We can look into this review for you. Please give us a call at (800) 948-2034 when you have time.

By Thumbtack-Support -., over a year old

Question:

I have bought credits recently but i have never got response for the quotes i have sent. it only shows that there have only opened, which does not necessarily mean its a real person. i am wondering if your site is real or you are just collecting money. there is no trail on who won the client. what evidence is there that these are real customers. i am concerned and worried as i intended to use these kind of sites to get customers. I have bought credits recently but i have never got response for the quotes i have sent. it only shows that there have only opened, which does not necessarily mean its a real person. i am wondering if your site is real or you are just collecting money. there is no trail on who won the client. what evidence is there that these are real customers. i am concerned and worried as i intended to use these kind of sites to get customers.

Answer:

We can understand your frustration, Shamiso, and we're here to help. Please give us a call at (800) 948-2034 when you have time. We have a great support team who can go over your account with you and come up with a strategy to increase your hire rate. They can also review any specific requests you have concerns about. We look forward to working with you.

By Thumbtack-Support -., over a year old

Question:

I need to leave a positive review for a photographer we hired from thumbtack..how do i do that? I need to leave a positive review for a photographer we hired from thumbtack..how do i do that?

Answer:

We love that you want to leave a review for a pro you worked with on Thumbtack, Rita. Have you updated the status of your project to mark this pro as hired? Once you do, you can leave them a review. We have steps on doing this here: http://thumb.tk/updatestatus. Just copy and paste this link into your web browser's URL. We're here for you if you need anything else. Have a great day!

By Thumbtack-Support -., over a year old

Question:

I had a really bad experience with a "plumber" i contacted through thumbtack.com he never came to look at the job. i told him it's a short hot water heater under a kitchen counter. he said send me pics, i sent photos of the heater in there and a photo of the counter. next text, he said i know which one to get. when he showed up with the tank he looked at the job and said he would need a helper, so we settled on sunday. fifteen minutes before he was to be here on sunday.he texted me he was in an accident and his truck was towed. that thursday he texted he would be at my home sunday at 9am. i texted back to remind him he needed a helper. so 15 min prior to the 9am he set up a text, his helper didn't show. going to get my regular guy will text "shortly" with info. by 3:30 in the afternoon i texted him to forget about it, i would get someone else to do the job. i texted him the tank he brought is $358 at home depot, plus i paid for the fittings. send me the fittings, and all the paperwork for the tank. i need a warranty and receipt, plus the money difference. when the new plumber came he showed me the tank was the wrong tank. it would not fit with the hot cold taps on top.....job needed side taps. i need info on this plumber that i used from your site. his name is jim pearson. he claims to be a ma licensed plumber, but i have my doubts. so i was stuck with a tank that doesn't work for me and he got $500 in cash. I had a really bad experience with a "plumber" i contacted through thumbtack.com he never came to look at the job. i told him it's a short hot water heater under a kitchen counter. he said send me pics, i sent photos of the heater in there and a photo of the counter. next text, he said i know which one to get. when he showed up with the tank he looked at the job and said he would need a helper, so we settled on sunday. fifteen minutes before he was to be here on sunday.he texted me he was in an accident and his truck was towed. that thursday he texted he would be at my home sunday at 9am. i texted back to remind him he needed a helper. so 15 min prior to the 9am he set up a text, his helper didn't show. going to get my regular guy will text "shortly" with info. by 3:30 in the afternoon i texted him to forget about it, i would get someone else to do the job. i texted him the tank he brought is $358 at home depot, plus i paid for the fittings. send me the fittings, and all the paperwork for the tank. i need a warranty and receipt, plus the money difference. when the new plumber came he showed me the tank was the wrong tank. it would not fit with the hot cold taps on top.....job needed side taps. i need info on this plumber that i used from your site. his name is jim pearson. he claims to be a ma licensed plumber, but i have my doubts. so i was stuck with a tank that doesn't work for me and he got $500 in cash.

Answer:

We're so sorry that you didn't have the best experience with a plumber you found on Thumbtack, Jeanne. Please give us a call at (800) 948-2034 when you have time so we can look into this further for you. We look forward to speaking to you!

By Thumbtack-Support -., over a year old

Question:

I have three music studios in three cities. how do i list all three cities? I have three music studios in three cities. how do i list all three cities?

Answer:

That's amazing, Kay. We have information on creating separate profiles in this article here: http://thumb.tk/additionalservices. Just copy and paste this link into your web browser's URL. We're here for you if you need anything else. Have a great day!

By Thumbtack-Support -., over a year old

Question:

I want to give a customer a link to write a review for our company. he did not find us via thumbtack but wants to write one there. can you please provide me that link?

Answer:

We'd be happy to provide your review link, Jim. Please give us call at (800) 948-2034 whenever you have time. We look forward to speaking to you!

By Thumbtack-Support -., over a year old

Question:

How do i check out companies on thumbtack? How do i check out companies on thumbtack?

Answer:

You can check out local pros in your area by submitting a request for the service you need completed, Dawn. To get started, just copy and paste this link into your web browsers URL: https://www.thumbtack.com/. Once you send your request, you'll receive up to 5 quotes from pros who would love to help you out!

By Thumbtack-Support -., over a year old

Question:

Are all the contractors licienced and insured Are all the contractors licienced and insured

Answer:

It's up to each professional to determine what licenses are necessary and follow the laws in their cities and states, Cinda. I encourage you to reach out to the professionals you're interested in working with to make sure everything is up to date. We're here for you if you need anything else. Have a great day!

By Thumbtack-Support -., over a year old

Question:

I talked to someone named chris to find the person who cleaned my apt last year. the phone number he gave me must have changed i'm trying to look through the list of, but i can't figure out how to do it. the person's name was nikkee, but changed the name of her business to phoenix something I talked to someone named chris to find the person who cleaned my apt last year. the phone number he gave me must have changed i'm trying to look through the list of, but i can't figure out how to do it. the person's name was nikkee, but changed the name of her business to phoenix something

Answer:

We'd love to help you out, Sarah. Please give us another call at (800) 948-2034 so we can research this further for you. We look forward to speaking to you! -Jenny

By Thumbtack-Support -., over a year old

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