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Here’s what consumers have asked with answers from Thumbtack staff and previous consumers.
We can understand your frustration with this negative review, Thomas. Please give us a call at (800) 948-2034 so we can look into this further for you. We look forward to speaking with you.
We can help you with this, Lora. Please send us a Private Message on Facebook with your email address and the pro's business name. You can access our Facebook page here: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL.
We're sorry you haven't had the best experience with Thumbtack, Laura. We value you as a pro on our site and we're here to help. Although we don't have a link to leave a review, we'd still like to work with you to turn this around. Please send us a Private Message on Facebook with your email address and more information about your concerns. You can access our Facebook page here: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL.
We're sorry this happened, Ferro. Please give us a call at (800) 948-2034 so we can see how we can help. We look forward to speaking to you.
We love that you want to review the pro you worked with. This is a great way to show their potential customers your experience with their service. You should receive 3 follow-up emails that will request for you to leave this pro a review. If you haven't received these, please give us a call at (800) 948-2034 and we'll be happy to help.
I love that the house cleaner you hired did such an amazing job, Nan. We have a great article explaining how you can leave a review for them here: http://thumb.tk/reviewingpros. You just need to copy the link and paste it into the URL of your web browser. Please give us a call if you have any other questions, we can be reached at (800) 948-2034. Have a great day!
That is a great question, Kadee. You purchase Thumbtack Credits when you want to make an introduction to a customer. When you first buy these, you'll buy them in a package. This way you'll have credits available when you receive another request that sparks your interest. You can see more information about this here: http://thumb.tk/firstcredits. You just need to copy the link and paste it into the URL of your web browser. Have a great day!
I'd be happy to answer this question for you, but I need a little more clarification on what you're looking for. Are you wanting to leave a review on a professionals account who's worked for you? Or are you looking to add a review button to your personal business page because you are a Thumbtack professional? I look forward to your response!
It sounds like your advanced travel settings are turned on. Just follow the steps on this page to turn these off: https://help.thumbtack.com/article/travel-and-job-preferences. You can get to this page by copying and pasting the link in your web browsers URL. If you're still having issues after these are updated, feel free to send us a PM on Facebook and we can look into it further.
