thredUP Questions & Answers

Here’s what consumers have asked with answers from thredUP staff and previous consumers.

139 questions answered

15% answered in 1 day

Question:

What is the refund policy when the customer receives an item that was wrongfully described by the company on the website? What is the refund policy when the customer receives an item that was wrongfully described by the company on the website?

Answer:

They issued me 30% as a "courteousy". They typically do not accept returns on handbags, and no refunds at all. I was insistent.

By Angela K. over a year old

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Question:

Why have you sold 136.00 of my items and gave me $5.08?????. i sure would join a class action suit, third bag i sent you. Why have you sold 136.00 of my items and gave me $5.08?????. i sure would join a class action suit, third bag i sent you.

Answer:

If you can get at least 100 people I can get a class action started. yvettemarie4bpclaims@gmail.com

By Yvette M. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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