TBdress Questions & Answers

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Here’s what consumers have asked with answers from TBdress staff and previous consumers.

293 questions answered
22% answered in 1 day
Question:

Answer:

You get your stuff after like 3 minths and its nothing like the picture. Extremely cheap quality.

By joane n.
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Question:

Does the size run true or smaller? if smaller, how much smaller?

Answer:

At least two sizes smaller. Even when you take your measurements (which is what happened to one of my bridesmaids) they still made her dress too small and it had to be altered. BEWARE... you CANNOT return items!

By JJ A.
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Question:

Im excited to try your clothes. do they run small? i see some dresses are one size & want to make sure it will fit right. thanks, gloria hufnagel

Answer:

This is a very cheap looking cloths, what you see on the pictures is completely different from reality. Chinese site, no customer service, most likely some family or small group of people try to do "business". LOL, don't even try their cloths. Go on site Nordstrom rack, good quality, cheap and great customer service.

By Maya L.
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Question:

Why isnt your chat line manned so customers can have their concerns about their orders answered. is this a scam company?

Answer:

This company is in CHINA and mass produces total crap quality, non fitting junk. I never would have ordered from them if I knew they were in China. Save your money and don't order with them!

By Barbara D.
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Question:

How do i consult the size chart before buying

Answer:

Sizes run very small please refer to sizing chart on their website. I wear size 10US bit when I got my dress it was more like a size 6. Go 2 sizes bigger than your us size.

By Jennifer G.
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Question:

Will i have any trouble receiving a dress i want to order? i am worried... i live in the usa. last week i placed an order on dress lilly and the tracking number is not any good. i hope i get my dresses from them...

Answer:

Yes! This is clearly their scheme! TBdress is trying to scam people by avoiding giving their US return address on time. DO NOT ORDER from TBDress. I am going back and forth about an order placed now and after weeks of stalling are just sending me the address and now claiming it's too late. Isn't it interesting how they have " great reviews" but all the questions under deal with the same issues of shipping and receiving?!

By T J.
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Question:

Do you ship to australia?

Answer:

Do not but from this company... agree! Poor quality - false business practice - BAD!

By Suzanne B.
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Question:

How long it will take to deliver a product to tokyo and what about shipping charges

Answer:

Do not order any merchandise from TBdress, read all the 1-star reviews. This company is a sham! I order expedited shipment, 2-5 day delivery for an extra $70USD on my $240 order. After5-weeks I had to get PayPal involved to get my money back. I couldn't reach a customer service person, it was a horrible experience. Stay away from this company, order from a reputable company. Yvonne, New Jersey

By Yvonne j.
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Question:

Answer:

Hannah, Do Not Order from this company. It's a scam! Please search reviews from other sites, it appears this site has been compromised with fraudulent reviews (pay attention to the wording). I placed an expedited order, paid an additional $70 for 2-3 day delivery, I never received my items. It was a nightmare trying to contact them. I had to open up a complaint with PayPal to cancel the order. Stay Away from TBDress! Yvonne, New Jersey

By Yvonne j.
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Question:

How much time will take to deliver to india?

Answer:

Agreed with what Jamie H mentioned above. For my case, item received after 3 weeks and the item is really disappointed. Threads came out and not the same design as what they shown in the website. They refuse to refund the money back to me and trying to persuade me to give it to my "friend". They are very irresponsible company. End up I managed to get back my money through PayPal. My advise to you, please do not buy from them and be another victim.

By Chloe L.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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