The quality of laptops is crap. Returned because it would not boot. They sent the same one back and it still won't boot completely. ZoomUSA is the 'fulfillment center' and who you correspond with until the expiration of the time you can return the product, then they tell you they can't set you up for a refund but can send you another laptop. Tanga has not responded to my emails or texts so, Have filed dispute with PayPal and if that doesn't work (which it usually does), I will file with my CC company, which always works. Don't order from them, it's not worth the hassle. Find someone else that you can get a warranty with. I ordered the warranty that they offered, but warranties are no good on products that are not working when you get them.