asked by
on 2/11/16Hi there - we do sell some refurbished items, but we will always let you know on the product page that an item is refurbished. There will be details in both the description and details tab on the product page. If an item you purchased said it was brand new and you believe it to be used, please contact us at service@tanga.com and we will work with you on a return/refund as well as look into the issue for you!
Thank you!