Here’s what consumers have asked with answers from Swagbucks staff and previous consumers.
To get credit for referring, the referal has to accept YOUR referall link, and than they have to earn so many swagbucks themselves. Once that is done, it may take some time for the points to show on your own account.
It's a little unreasonable to expect a 24 hour solution, especially from an operation that routinely has hate comments on pretty much every comment section. I'd say you have reason to follow up 48 -36 hours after the last communication. BE SURE to include the Incident (reference) Number. If you get a non-response or no response, then I'd pursue with vigor (request follow up via SB site AND post complaints on FB & Twitter, so that it's public. Sad, but sometimes public shaming is the only way to get some companies to respond. (BTW, I don't mean vulgarity or other trolling, just complain about the actual problem & yr perception that y'r not receiving an adequate response.) HTH
The videos have always been a problem. Some videos might work for some members for a while, and then stop working, then work again, then stop working again. Some members can't get any videos to work. Some can only get a few videos to work out of all the choices. I gave up on them a long time ago.
It is recommended to use SwagBucks support as little as possible. In some cases, SB with give you credit for offers that don't process correctly, at their expense. If you do this too much, you may have your account deactivated. If you didn't get credit for an 80SB survey, don't bother. If you paid $10 out of pocket to receive $20 and it didn't credit, go for it. Submit one issue per ticket and followup after a couple days, if needed. As you complete offers, take screenshots using Screenpresso or a similar app so you can upload images to prove you completed offers correctly. If you are just starting out, consider these initial issues part of the learning curve. I have been with SB for a few years and make $50 - $100 per month depending on how much effort I put into it.