StyleWe Questions & Answers

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Here’s what consumers have asked with answers from StyleWe staff and previous consumers.

567 questions answered
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Question:

Hi, my boyfriend placed an order on 01/20/2016, and the order number is 1kl74824. can you please change the size to size large? have contact your website email, but so far no reply yet. i really like the dress and worry about the size. please make sure to send express shipping for large size, have paid for express shipping, really want to wear the beautiful dress has ordered as soon as i can! thank you so much for your help, please give me confirmation! i really appreciate your help!

Answer:

Dear Customer, You have a so nice boyfriend :) I have replaced your original order for you: 1M676390 Printed Faux Fur Toggle button Mini Dress - Color: Red - Size: L - SKU: MICTCD07

By Lanny S.
Question:

Answer:

Dear Judi, Thanks for your questions, Our products are provided by different designers from all over the world, If you choose items from different designers, they may be shipped from different countries, Our fulfillment center is in China. We have customer service and return center in US. Pls contact our customer service at https://www.stylewe.com/account/contactus or drop us an email (services@stylewe.com). If there is any issue with the items you receive and we will email you our return warehouse in New York, USA. Usually it cost $5.95 to return the parcel to us by USPS (postal shipping).

By Lanny S.
Question:

It is day 2 and still have not receive a response concerning a return address. the dress does not fit per your size scale indicates for americans. is this your return address? xiamao, baiyun district, guangzhou, 190 518000 china and my order no. is crf50582 (2015-12-27)

Answer:

Dear, we had replied your email with the return address. Pls check.

By Lanny S.
Question:

It is day 2 and still have not receive a response concerning a return address. the dress does not fit per your size scale indicates for americans. is this your return address? xiamao, baiyun district, guangzhou, 190 518000 china

Answer:

Sorry that you are not satisfied with the item(s). Our return warehouse in New York, USA. Usually it cost $5.95 to return the parcel to us by USPS (postal shipping). You can check the return policy here ;https://www.stylewe.com/information/information?information_id=9 Kindly please log in our website to check your order account. There is "Return/Exchange " button in the specific order. You need to click it and submit the request and you will get authorization from us. We will reply you with US return address by email after then. Thanks for your cooperation. Best regards, Lanny StyleWe

By Lanny S.
Question:

I read a lot of bad reviews on stylewe. however, you have three very beautiful dresses, expensive, that i like to order. i am hesitant and like to know: 1) wii the orders arrive in 3-4 weeks maximum? 2) what guarantee do i have that correct order and size will be shipped? many negative reviews make me nervous and i likes before i order. thank you

Answer:

Trust me, the way the dresses look on site look nothing like the one that arrive at our door steps. I made a huge mistake and ordered 5 dresses. I still don't have my refund! They are not answering my emails after I shipped them back! I opened a case with Pay pal.

By Nelly N.
Question:

The reviews scare me. how can you assure me of shipping, returns and customer service?

Answer:

Hi there, I requested a return 4 days ago, they only send generic automated responses. I guess if they think they delay response, the 30 day return policy time Limit will run out. I am opening a dispute with PayPal as they have not responded with a live rep or return address in 4 days. Buyers beware!

By Bonny W.
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Question:

For those who have purchased clothing from this site, how is the sizing and fit?

Answer:

The sizes are true to size but I was sent to different fabrics for the set one of which was very poor quality

By Clifton H.
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Question:

Answer:

Sophia B. Great that you have had such a good experience. How about posting the NY address for the returns, unless of course, you are not a real customer?

By Nona F.
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Typical questions asked:
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  • Where is the company located?
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