The reviews scare me. How can you assure me of shipping, returns and customer service?

asked by Cindy W. on 12/12/15

3 Answers
Thumbnail of user bonnyw

Hi there, I requested a return 4 days ago, they only send generic automated responses. I guess if they think they delay response, the 30 day return policy time
Limit will run out. I am opening a dispute with PayPal as they have not responded with a live rep or return address in 4 days. Buyers beware!

Helpful  (1)
Thumbnail of user jw114

But you don't respond to emails. You only respond to negative reviews on this site.

Also, you need to clarify your shipping policies at time of purchase. 2-5 days means the customer expects the items to arrive at her specified address in 2-5 days. NOT that it takes you 2-5 days to prepare that order, and then another 2-3 days for express shipping. Tell us that it will be 8-15 days to receive the order and maybe the number of negative reviews will go down.

Helpful  (0)
Thumbnail of user lannys8

Dear Cindy, Our normal delivery time is 2-5 business days of preparing the orders and 7-10 business days of shipping (2 to 3 for express shipping).
For returns, Items can be returned for any reasons within 30 days of the delivery date.
For return policy, you can check here: https://www.stylewe.com/information/information?information_id=9 We usually reply the email in 24 hours. If there is any issue, pls contact our customer service at https://www.stylewe.com/account/contactus or drop us an email (services@stylewe.com)

Helpful  (-3)

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