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The reviews scare me. How can you assure me of shipping, returns and customer service?
asked by Cindy W. on 12/12/15
3 Answers
Dear Cindy ,Our normal delivery time is 2-5 business days of preparing the orders and 7-10 business days of shipping (2 to 3 for express shipping).
For returns, Items can be returned for any reasons within 30 days of the delivery date.
For return policy , you can check here: We usually reply the email in 24 hours .If there is any issue , pls contact our customer service at or drop us an email (
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Hi there, I requested a return 4 days ago, they only send generic automated responses. I guess if they think they delay response, the 30 day return policy time
Limit will run out. I am opening a dispute with PayPal as they have not responded with a live rep or return address in 4 days. Buyers beware!
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But you don't respond to emails. You only respond to negative reviews on this site.

Also, you need to clarify your shipping policies at time of purchase. 2-5 days means the customer expects the items to arrive at her specified address in 2-5 days. NOT that it takes you 2-5 days to prepare that order, and then another 2-3 days for express shipping. Tell us that it will be 8-15 days to receive the order and maybe the number of negative reviews will go down.
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