You will never receive a quality answer from Customer Service at StyleWe. And do know, your return has to go to China where they will deny ever receiving it - even if you have a tracking number. Do not send your items back USPS because they don't provide tracking numbers. And when your purchase does get sent back, they're going to ask you for more money to get your item out of customs so they can process your refund. That's why they run their little sham of offering a discount off your purchase instead of a full refund. They sound so nice in their emails, but it's a total sham-show. You are better off donating your dress and never shopping at StyleWe again.

Sorry that we can not locate order#141031099. Pls tell us the correct order so that we can check and handle for you.
You can contact our customer service center by +1(877)277-7209 at 9am-6pm EST weekdays, 9am-5pm EST weekends.

If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.