StudentUniverse Questions & Answers

Hi, for some fares, they are restricted to 18 to 25 year old adults. However, anyone who has reached the legal age could book on StudentUniverse. If one user is an undergrad/grad student and has been verified by us, they will unlock the hidden deals. I would suggest that just go to our website or download our app and start searching. You may find some really good deals! Good luck!

Hi there, if you believe you should have received your confirmation email already, but haven't, please give us a call or email help@studentuniverse.com. In most cases you should receive a confirmation email within an hour or two of booking, but if you don't, please reach out. You can also check your spam or junk folders to see if the email went there.

There may be a unique hotel reservation code for both StudentUniverse and the hotel's site. If you don't have a hotel-specific booking number, you can give us a call for further help checking on your reservation.

Hi there, sometimes we ask for additional information if we're unable to find a match with the card information you provided. You can feel free to respond to the email you got or give us a call for more information.

Hi there, you can find your confirmation code in your itinerary email or by signing into our website and going to "My Trips." However, if you need to cancel your flight, feel free to give us a call and we can help with that.

Hi there, we're sorry you had a negative experience! We'd love to look into it for you and try to make it right, feel free to reach out to us directly and we can help.

Anyone can purchase tickets with us, student or non-student! Just filter by "Youth" or "adult" tickets using the sidebar on our search results page :)

StudentUniverse is an online travel agency: rather than working with an agent, you can simply search for and book flights by yourself.

Hi there! Please DM us on Facebook or Twitter, or give us a call so we can help! You can also check your trip details online by logging into your account and clicking on "My Trips" :)

Typically, we can approve automatically if you're a student and sign up with your. Edu email address. However, sometimes we need additional verification, like a student ID card or transcript. The ticket for an adult and a student may be different or the same, depending on the ticket and what deals we are running currently. You can always sort by adult, student or youth tickets using the filters on the sidebar of the search results to see various pricing.