StubHub Questions & Answers

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Here’s what consumers have asked with answers from StubHub staff and previous consumers.

32 questions answered
28% answered in 1 day
Question:

I have read some really bad reviews about you. can you guarantee my tickets

Answer:

I really think that this user Mel D. Works for them, since she/he is the only person over here that is defending them on every post. Stub Hub is one BIG SCAM and that's it. Me and a bunch of other people would never ever deal with this B***S**T "company"...

By KIRE J.
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Question:

Answer:

Who cares, everyone gets a great rating

By Patricia s.
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Question:

How safe is it to use and/or trust that the tickets you get from stubhub are real?

Answer:

There is an official site named StubHub.com and there is also another website called StubHub.com that directs you to a different site that rips you off and they have been made awar they are giving the real StubHub.com a poor reputation. If John Goodman is an employee, you are using the bad StubHub.com

By Marie D.
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Question:

Answer:

They say they are guaranteed. They emailed me several times saying that my tickets were unavailable, but they guaranteed that they would find more. They never did. They just ended up giving me a refund and I missed the event, because it wad sold out.

By Rob D.
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Question:

How can i tell if my tickets are legit?

Answer:

StubHub is getting really bad feedback that should be written about Stub Center, who is out CA, and do not care if you get your tickets even after you paid them in full. I have alerted StubHub about the poor reviews they are receiving that belong to Stub Center. You should be fine.

By Marie D.
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Question:

I am coming to the states from australia next week and am desperate to get 2 tickets for garth brooks on 10 may in nebraska. can i purchase from stubhub and how can i get my tickets before i leave australia? i would have ltos to organise from this end before i leave including flights from florida to nebraska, just for that one concert so i need to be 100% certain that these tickets are totally legitimate.

Answer:

I would advice against stub hub... they are crooks!

By colleen p.
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Question:

I bought tickets to prince "hit and miss" tour. concert was in 3 days. i bought tickets the day they went on sale at stubhub. my credit card was charged the next day for $1300. waited for the email with my paperless tickets. no email. called them 4 times day before the concert. said my tickets had been sold and i quote from mike goodman (if that's your real name), "oh well". disputed the charge on my credit card immediately and will file a complaint with the attorney general and bbb. they have to talk to them and the more we do this the better chance we have of shutting this fake ticket company down!

Answer:

Ill check my credit card - thanks!

By colleen p.
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Question:

Can i sell ticket that dont have barcode yet is a will call

Answer:

Hello Gisela! We aren't able to have you sell will call as an ID will need to be presented for pick up. Hope this helps!

By Mary H., Sr, Manager of Social Experience
Question:

E tickets will i get them befor concert day???

Answer:

Hi Rachael, If you purchase a ticket labeled as Instant Download you will receive your ticket as soon as you order. If you purchase a mobile ticket or electronic download then you will be notified when your ticket is ready. Which would be no later than the date advised when you purchase. It is very rare to not have your ticket prior to the day of event. There are only a select few shows that require ticket delivery day of event. I hope this helps and we are here to assist if you have any additional questions!

By Mary H., Sr, Manager of Social Experience
Question:

Why are my tickets to the army-navy game arriving 3 days before the game? i purchased the tickets 2 months ago

Answer:

Some of these sellers do not own the actual tickets so they are buying time to get the tickets from someone else who can't attend the event and wants to sell their tickets.

By Kiki R.

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